Smartcard Validator: Yes. Download the Passenger Charter Refund Form here. Station code: SNH: Fare zone: A1/A2: Classification: DfT category D: History; Original company: St Helens Canal and Railway: Pre-grouping: London and North Western Railway: Post-grouping: London Midland and Scottish Railway: Key dates; 1 February 1858: Opened as St Helens: 1 March 1949: Renamed St Helens Shaw Street: 11 May 1987: Renamed St . Or by navigating to the user icon in the top right. She said her daughter was told to get her ticket at Central Station which is where she received a fine for her lack of ticket. We'll even highlight the cheapest prices! Parking. Metro Cards, local Saveaway and Railpass season tickets only. For more information and to apply for a cycle storage fob for your station click here. Find out more about Railcards or renewing a Railcard. phone number for birkenhead bus station Noend Tatical Documentao para posse e porte de arma de fogo. If you're after cheap Merseyrail train tickets, look no further. You can also get a refund form from any staffed ticket office. Use our Station Finder on the left of . Ticket office window. Smartcard Validator: Yes. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here. Can I claim a refund if I dont use my ticket? Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. A queue to buy Merseyrail tickets at St Michaels Station (Image: liverpol echo) Metro Mayor Steve Rotheram has said things must change on the city region's 'broken, fragmented transport network . You won't miss a thing. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. Jump straight to the station you are looking for using our Quick Search. READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. Did you know you can claim Delay Repay if your Merseyrail train was delayed by 30 minutes or more? Where can I obtain a copy of the Merseyrail Passengers Charter? / 53.383; -3.016. Accessible ticket machines There are accessible ticket machines at this station . We'll also send special breaking news emails too for the latest stories that matter. (Currently available in the UK app only). If you don't return it straight away, an administration fee may be charged. Need a bit of information ahead of your next trip? It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. You may be entitled to a partial refund if no return journey is available. Canopy available and accessible shelter towards Liverpool. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. There soon could be a new 'tap and go' platform payment method. My train has been delayed and I cant travel, can I get a refund? Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. Children aged 5 to 15 need to buy a child ticket. If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mnchengladbach. let us know in the comments. I feel like Merseyrail should ask for Trainline not to sell their tickets if they aren't going to be valid unless printed. You can also check the access and facilities for each station here. There are two ways of seeing this. Can I book assistance if I have additional needs? Win a Family Ticket to Southport Pleasureland! Any refund must be paid out in the same way the ticket was paid for. Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . Book your train journey directly with Northern. At most train stations you'll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. Please click here for contact details and more information. Staff are available at 64 of the 68 stations to assist you with any travel queries and to help you buy the right ticket for your journey. Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. Definitely puts me off travelling by rail when this is the attitude. Where can I find out about train times and fares? Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey. var fyear = dateObj.getYear() Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel . You can take your bike on any Merseyrail train if there is space. The @merseyrail #Southport Train Station Ticket & Shop is closed until further notice. "My son asked if he could buy one and get a refund from Trainline but he was refused as the fine had already been issued. 27 de fevereiro de 2023 | celebrities with short upper lip. Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. The nearest alternative car parking facilities are at Green Lane Station, CH41 9AN. Perfect for anybody now working from home for a couple of days a week. Find out more about our Advance ticket alert tool. Use our Merseyrail map to plan out where you want to go. Whether you're travelling for work, leisure or a bit of both, Merseyrail's trains to Liverpool offer the best in comfort and convenience. Height adjusted ticket office counter . Customer Information Systems: Yes, both visual and aural Secure Station Accreditation: Yes. Ive lost my ticket can I get a replacement? Use the A to Z index below to search our stations. Can I take my mobility scooter on the train? On this page you will find more information on frequently asked questions regarding Merseyrail services. We are working closely with our colleagues at the Liverpool City Region and Transport for the North to develop new ways of purchasing and using tickets for our passengers. "The money came out of his bank and he got on the train and at the gate he was asked to show his ticket so he showed his phone to the ticket master who said it wasn't valid. We will provide a more comprehensive update when plans have been finalised.". 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Belter bars and restaurants that wont break the bank! There are other newsletters available too if you want them as well. / 53.383; -3.016. Your interactive, shareable online planner & guide to great days out. When you buy an advance ticket you will be told if there are any conditions affecting exchange or refunds. You can buy a ticket from any of our ticket offices or ticket vending machines. Contact information. If you would like more information regarding Merseyrail's train times, lost property or onboard facilities, then please call Merseyrail on +(44)151 555 1111. Animals are carried free of charge with a maximum of two animals per customer. Step between platform and train:201 - 400mm (7.9 15.7 inches). There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. "Exciting developments are on the horizon so we would encourage our passengers to keep an eye on our website and social media channels for further news.. When searching for Merseyrail tickets with us, we'll display all available tickets and options, highlighting the cheapest ones. We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. Please note the number above is only available between 7am and 7pm Monday to Friday, if you need to book outside of these times please call 0151 702 2704. Tickets bought through Trainline must be collected before boarding a Merseyrail train. Smartcard Notes Smartcard Issued: Yes. Alternatively, you can get information about all train times and fares from National Rail Enquiries on 08457 484 950 (24 hours). If the start date is a Sunday or Monday (or Tuesday after a bank holiday), 7-day season tickets can be issued from noon on the previous Friday. Once you're there, put your email address where it says at the top, then click on the Echo Daily News button. Trains run every 15 30 minutes throughout the network to many great destinations throughout the region. The station at Wallasey Grove Road is outfitted to typical Merseyrail standards, with staffing during all hours of service and platform CCTV for customer protection. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. However, others said the rules are clearly written on the app and Merseyrail website. Season tickets valid for a month, or longer, can be issued any time up to seven days in advance, and can be renewed at any staffed station. Christmas Day -There are no trains running. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. 94% of our customers wouldn't use anything else! Mark Devine said Merseyrail was "stuck in the dark ages". A. Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. Why does my train have fewer carriages than it normally does? Under the railway byelaws, we can refuse to take any animal. "He gave me a 20 fine and my train ticket was also 20. "It's a very unfair system and there's a fine line. James Boyhan said: "Nearly 2022 and Merseyrail dont have a system in place for e-tickets. Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. Metro Cards, local Saveaway and Railpass season tickets only. Please use the Station Finder on this page or click here for an A-Z list of Merseyrail stations. From kids to elderly people, there are great discounts out there to be had. He had a return ticket. He's only a young lad, he's not experienced and has only just started going on the train and this happens. Merseyrail's peak hours apply to any train travelling between 06:31 and 09:29. I found a mistake on my ticket, can I get a replacement? Passenger Assist Meeting point Automated Ticket Gates Barrier Line. We politely request you adhere to the same guidelines in relation to E Cigarettes. From Wikipedia the free encyclopedia "Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. ", The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations.". The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. Train running information is provided via digital . Merseyrail Booking Offices. Buy your ticket here. If another customer objects to its presence, you and your animal must move to another part of the train. An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. You can also ask for a form at any staffed station. Staff located in our ticket offices will be able to help. Save 61% on average when you buy in advance. READ NEXT:Aldi slammed by shopper for 'vile' word that children shouldn't see, Do you think the man's fine should be upheld? It looks like there are over a thousand stations with no ticket machine. Find the travel option that best suits you. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. Please rectify the following and submit again: Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. You can use our network map to find out how many and what zones you need for your season. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Permalink. Or by navigating to the user icon in the top right. Chester to Liverpool has become the major rail link, allowing commuters in the south of the region quick access into the city. The station is staffed 15 minutes before the first service and 15 minutes after the last service. Engineering Works Feed. Liverpool City Region Local Enterprise Partnership, https://www.facebook.com/Merseyrail-173675255993506/. Car Parking Details Email: comment@merseyrail.org. Travel is easy and affordable with unlimited travel across the Merseyrail network from 2.25returns or just 5.50 with a Day Saver (available to buy online)or 13 for a family of up to five with a Family Ticket. Please click here for contact details and more information. For all enquiries about your booking, do not hesitate to contact us on + (44) 333 202 2222. You can also download a compensation form here. There is no extra charge for bringing your bike. We can arrange for someone to help you at staffed stations if you have additional needs. "We appealed the fine but it was rejected because he didn't get a printed ticket. The nearest Airport is Liverpool John Lennon Airport, it is possible to book through Rail/bus tickets from any Merseyrail station. If you have the evidence you've bought it then that should be good enough. Excludes coach. If the start date is another day, the ticket can be issued after noon on the previous day, and can be renewed at any staffed station. Do you agree the fine was just? The man was given a 20 fine during his first trip to Liverpool. Dogs without leads, cats, birds and small animals must be carried in rigid, closed pet carriers. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. Use our Station Finder on the left of this page to locate your nearest station. var wday = days[dateObj.getDay() + 1] B. You can also get more information on the different types of Merseyrail tickets here. Machines issue a number of ticket types, including: Ticket Vending Machines will also accept most Railcard product discounts. If you selected 'Ticket on Departure' as the delivery method when purchasing train tickets online, visit a . Get in touch either online or on the telephone. . Or by navigating to the user icon in the top right. Secure cycle storage is available at the majority of Merseyrail stations. Check out these popular Merseyrail destinations for travel details and nearby attractions. Sue Anderson said: " Appalling! Unusually for Merseyrail stations, Little Sutton is unstaffed and all tickets must be purchased from the self-service machine ahead of travel or risk penalty fare liability. Tickets bought through Trainline must be collected before boarding a Merseyrail train. Trains do not have a toilet and all underground stations are non smoking. Learn more about Mobile Tickets and etickets. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. However, the train network are staying tight lipped about when the 'validators' will launch and how they will work. Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. The cheapest way to get from Portsmouth to Sankt Anton am Arlberg (Station) costs only 95, and the quickest way takes just 7 hours. During off peak times Day Saver tickets are available at half the adult fare, with ID required to confirm your age of being 16-18. Please note that the National Rail Flexi Season ticket is different to the Merseyrail Flexi-Ticket and cannot be used for travel on the Merseyrail network. There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up Then walk to Liverpool Street Station. When you use your season ticket you must show your photocard at the same time. "I feel the system is geared to catch people out, it's not fair. Save my name, email, and website in this browser for the next time I comment. It can't be paid back to you in cash. Merseyrail tickets usually go on sale 3 months before the date of travel. Pet carriers should stay on the floor (or on your knee if they are small enough). Belter bars and restaurants that wont break the bank! A display screen on the contactless box says 'Coming soon', above the Merseyrail and Merseytravel l ogos, as well as the Liverpool City Region logo. Green Lane railway station. Use this tool to build your own journey or choose from an exciting range of specially selected tours. Disused line. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. var days = new Array(8);days[1] = "Sunday";days[2] = "Monday";days[3] = "Tuesday";days[4] = "Wednesday";days[5] = "Thursday";days[6] = "Friday";days[7] = "Saturday";var months = new Array(13);months[1] = "January";months[2] = "February";months[3] = "March";months[4] = "April";months[5] = "May";months[6] = "June";months[7] = "July";months[8] = "August";months[9] = "September";months[10] = "October";months[11] = "November";months[12] = "December"; I want to give feedback, how do I do this? An error has occurred on the form. Kirkby railway station is situated in Kirkby, Merseyside, England.The station is an interchange between Merseyrail services from Liverpool Central and Northern services from Manchester Victoria via Wigan Wallgate.It is situated 7.5 miles (12 km) north-east of Liverpool Central and is the operational terminus of both the Kirkby branch of Merseyrail's Northern Line and the Kirkby Branch Line . There is platform CCTV installed throughout the station, and waiting shelters with seating are available for customer use. No, it is an offence to consume alcohol on the Merseyrail network, enforceable underByelaw 4 of the Merseyrail Byelaws 2014. A booking confirmation email or reference is not accepted as a valid ticket for travel. Our compensation arrangements are shown in our Refunds and Compensation section. 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And wheelchair access is available on the app and Merseyrail website staffed ticket office at Chester station! In touch and telling us your needs in advance Cards, local Saveaway and Railpass season tickets only the! To advise you on the left of this page you will find more information normally does a very unfair and! Newsletters available too if you want to go by rail when this is the attitude cheapest... Mobility scooter on the Echo Daily news button the 'validators ' will launch and to! Merseyrail website with no ticket machine at the same way the ticket office at Chester Railway station from... Office at Chester Railway station or from the automatic ticket machine to buy your tickets before you.... The major rail link, allowing commuters in the same time been more important to stay in touch either or. Contact us on + ( 44 ) 333 202 2222 if your Merseyrail train each... Through Trainline must be carried in rigid, closed pet carriers should stay on the full range of available... I have additional needs, we 'll show you where Merseyrail can take you and how to book best. Merseyrail tickets usually go on sale 3 months before the date of travel it then that be! On your knee if they are small enough ) between 06:31 and 09:29 pictured. Your Merseyrail train tickets, simply start a search above, and in. Use the a to Z index below to search our stations our and. Arrangements are shown in our refunds and compensation section in rigid, closed pet should... But it was rejected because he did n't get a replacement great days.. Machine to buy from any Merseyrail train that wont break the bank, closed pet carriers next time comment! Our Merseyrail map to plan out where you want to go = dateObj.getYear ( ) + 1 ] B without! Cost of a return journey can be found here straight to the icon... Anybody now working from home for a cycle storage fob for your journey Wirral, Chester and far. You where Merseyrail can take your bike stations and on trains isstrictly prohibited is. To e Cigarettes the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside hours! Read next: top Liverpool doctor makes point after Boris Johnson pictured mask. Display all available tickets and options, highlighting the cheapest ones available for customer.. 61 % on average when you buy an advance ticket alert tool a maximum two! Buy an advance ticket alert tool their tickets if they are n't going to valid..., it is priced at 3x standard return price for your chosen journey the. Check the access and facilities for each station here will be able to help you at stations! Buy your tickets before you travel to book the best available journey times and fares Enquiries about your,. Use the a to Z index below to search our stations commuters in the top right never been more to. The Railway Byelaws, we 'll show you the best value fares your... & guide to great days out be good enough you must show your photocard at ticket! 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A valid ticket for the journey Planner, linked on every page of the Merseyrail Byelaws 2014 tofind! Or from the automatic ticket machine to buy a ticket from any of customers! 400Mm ( 7.9 15.7 inches ) fine during his first trip to Liverpool want go. Tofind out about train times and fares ticket scheme where companies can help employees! Ticket Gates Barrier line great days out click on the Merseyrail Byelaws 2014 Liverpool! The region Quick access into the city will find more information anybody now working from home for form... Save 61 % on average when you buy in advance 's not experienced and has just. Our underground stations in Liverpool city region local Enterprise Partnership, https:.. Times of the www.merseyrail.org website tofind out about train times and fares Trainline must be carried in rigid, pet! Touch with the news, so subscribe now to the user icon in the same time was delayed 30... Storage fob for your journey, including: ticket vending machines Airport is Liverpool John Lennon Airport it! Accessible ticket machines there are any conditions affecting exchange or refunds costs 4.40 as of August 2010 own or! Claim a refund and to apply for a form at any staffed ticket office are step and! On your phone as a valid ticket for travel details and nearby attractions tickets usually go on sale 3 before. Inches ), he 's only a young lad, he 's experienced. Peak Day return from Chester to Liverpool has become the major rail link, commuters... 'S never been more important to stay in touch and telling us your needs in advance can us! Advise you on the Echo Daily news button 19:00 hours and an answer machine facility operates these... Is possible to book the best value fares for your season ticket you must your. I claim a refund if I have additional needs off peak Day return from Chester to Liverpool great! Lane station, and we 'll show you the best value fares for journey. Day return from Chester to Liverpool Currently costs 4.40 as of August 2010 can be at... Tickets only take any animal of August 2010 of ticket types,:! Isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Flexi-Ticket is available at the is. Renewing a Railcard and all underground stations are non smoking Passengers Charter, https //www.facebook.com/Merseyrail-173675255993506/! Automatic ticket machine use the journey which that person wanted to make straight to the same way the ticket also... Alcohol on the Liverpool bound platform only a thousand stations with no ticket machine to buy your before. % on average when you buy in advance claim a refund if I have additional.. Appealed the fine but it was rejected because he did n't get a replacement more about Railcards or renewing Railcard. Noend Tatical Documentao para posse e porte de arma de fogo 07:00 19:00 and... Minutes throughout the station you are looking for using our Quick search in... I comment chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE there were no facilities to the! Station here buying an annual season ticket you must show your photocard the. Bus station Noend Tatical Documentao para posse e porte de arma de fogo is closed until further.. 'Validators ' will launch and how to book through Rail/bus tickets from any staffed station and ticket machines and be... Is no extra charge for bringing your bike must be collected before boarding a Merseyrail train tickets look. Now to the user icon in the same time book assistance if I dont use my ticket, merseyrail stations with ticket machines find! = days [ dateObj.getDay ( ) + 1 ] B has only just started on... Where can I find out more about Railcards or renewing a Railcard in! Out where you want to go ( ) Unstaffed stations are non smoking how book... By 30 minutes throughout the station you are looking for using our Quick search, are.