Hello Michaela,Thank you for your review. Find rental home in Dublin. Kindly do something. Create a free listing and get contacted by interested tenants within 24 hours. . The filtering tool helps you with the home search, as you get the opportunity to filter the homes displayed based on your rent, number, rooms, location and type of accommodation. Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. Apartments and houses for rent. Tips for avoiding housing fraud and scam ads. You can also use our smart filtering options to find your new dream home. Companies can ask for reviews via automatic invitations. I went on Rentola for affordable renting, the key word there being affordable. If you wish to permanently delete your account and no longer have access to RentMoola, contact help@rentmoola.com with your request. We use a secure and encrypted SSL connection via our partners Stripe and PayPal. Were sorry you arent satisfied with our service. On my last review, Rentola said they would contact me regarding my issue. Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. It goes against our guidelines to offer incentives for reviews. Then you've come to the right place. Hi Glory,Thank you very much for your review. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. They resolved my refund issue within a few hours with no quibbling. Hi Michael,Thank you very much for your review. Hi Nancy,Thank you very much for your review. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. any help, feel free to get in touch with our customer service. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. Bank information This company is EXTREMELY dodgy. Anyone can write a Trustpilot review. Categories. A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. The barista has noticed Grace becoming a regular customer and introduces herself. in order to display a list of homes fitting accurately with your research criteria. I need a house in killeagh co cork. Should you need any help, feel free to get in touch with our customer service. Rentola is a recommendable site for rental searches to those in need. Answering questions about a company's products or services. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. Are you looking for your new rental property? Do you agree with Rentola.com - Making property search smarter's TrustScore? Search. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people Looking forward to your cooperation. Find rental home in Amsterdam. 1 review. Rentola.ie . And while there are thousands of negative customer service stories on the web, there are very few positive stories. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Apartments and houses for rent. Hi ,Thank you for your review. Resolve tickets more than three times faster. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. Filter your search by city, rent, home type etc. 2. Happy customers build a better reputation 3. Find rental - free. Date of experience: 27 November 2022. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. You will not receive an email notifying you of the charge. Unreasonably burden our servers and IT infrastructure or interfere with the operation of Rentola. Customer service is both a type of job and a set of job skills. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. We guide you before, during and after your relocation. Our vision is to help simplify the process for landlords and tenants to connect - aiding in kick starting and guiding the first phase of the rental experience. Should you need any help, feel free to get in touch with our customer service. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. 1. 29 customer service phrases. Anyone can write a Trustpilot review. Are you looking for your new rental property? Are you looking for your new rental property? We reserve the right to remove stored content and take technical and legal measures to exclude users from our site if we believe that they are causing problems or that their actions are inconsistent with the wording or spirit of our policy. Rentola.com.au. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. 11,530 available rentals. They voided the automatic subscription bill (39) from the delayed cancellation. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Reply from Rentola.it. Check out what 18 people have written so far, and share your own experience. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. Then you've come to the right place. Customer service is the assistance and advice an employee provides to customers. CLTV improves with better customer service 6. The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. At Rentola, we facilitate the contact . Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. Date of experience: January 06, 2023. Search. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsRentola.com, The customer support experience i had with Rentola is just awesome they have fast quick actions , support to the top management level when needed , they will not let you until making sure that you are 100% satisfied with an awesome experience , i really recommend this , and i want thank specifically Adis for all what he was giving , time and real professional support till closing my issues , thanks much guys and wish you the best. Apartments and houses for . Create a free Search Agent and immediately receive an email when new listings that match your search are published. Some customer service definitions can be broader. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Im only leaving this review because of the services i received from Naomi. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. Use the search box at the top, enter the area you want to live in, and tap Search. Then you've come to the right place. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. Naomi from the customer service department was very helpful and accommodating to my needs. We are a rental home search engine. Cancelled my subscription after being charged 1 just to acquire details to a non existent landlord, then got charged 39 TWICE in one month even though my subscription was cancelled 3 weeks ago. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Employee happiness correlates to customer happiness 7. You can also use our smart filtering options to find your new dream home. At Rentola, we facilitate the contact . Offering amazing customer service is important if you want to retain customers and grow your business. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. They also refused to give me a refund, Hello Luis, Thank you for taking the time to write us your feedback. The most popular cities on Rentola. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Salve Aboozar, grazie per aver trovato il tempo di scriverci il suo feedback. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Expand your search and see available rentals in popular cities. They were so professional And understanding when I asked to cancel my subscription. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. Nothing in these terms restricts your rights to use the content, including data, text and images that you create on Rentola's service. It goes against our guidelines to offer incentives for reviews. +5,426 rental homes Price comparison 10.00-16.00 customer support. Reply from Rentola.ie - Making property search smarter. You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. Below is the list of 10 major responsibilities and duties of customer service employees. Hi Jenina,Thank you very much for your review. any help, feel free to get in touch with our customer service. Create a free listing and get contacted by interested tenants within 24 hours. We also ensure all reviews are published without moderation. Reg. Always welcome customers with a smile and a respectful demeanour. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. any help, feel free to get in touch with our customer service. DL. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Showing empathy: Employees that try to understand a customer's point of view make a customer . Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. 27,321 available rentals. Zappos built a billion dollar empire on ways to deliver excellent customer service.. SCAM SCAM SCAM!! I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. . When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . You can close your Rentola account at any time without further notice. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. Customer service is not only about what you do, but also your attitude. Popular searches. Then you've come to the right place. If you wish to contact a tenant or our support we guarantee an immediate response. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Use the search box at the top, enter the area you want to live in, and tap Search. Date of experience: 23 June 2022 As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. Customer support teams provide technical assistance with products or answer customers' questions about their purchases or experiences. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . I reached out to the customer service team and requested them for a refund. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. Rentola. We have requested your contact details so we can get in touch with you. 104,211 available rentals. Renver was great and got back to me super fast regarding my question. Find . It was resolved quickly and smoothly So greatful! Ci dispiace che non siate soddisfatti del nostro servizio. Account name: Driftskonto Answering both general/specific customer questions about the company's products . 1 year ago. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. Many thanks. All messages are treated carefully in order to create the best possible experience for both landlords and tenants. However, for technical reasons, you cannot unsubscribe for the first 24 hours. Date of experience: August 07, 2022. Attendiamo con ansia la vostra collaborazione. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Are you looking for your new rental property? !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! Filter your search by city, rent, home type etc. Below is a list of 12 good customer service examples we put together: 1. Anyone can write a Trustpilot review. Thank you very much, may all learn such helpful approach towards customers. Thank you for the help and trying to provide a better experience. Adis was very helpful in resolving my problem. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. The Representative Nina, that attended to me, was so swift and clear in her response. Create a free listing and get contacted by interested tenants within 24 hours. Fast and safe communication. . In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. The customer service job Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. I used it one day and all the places I contacted by this app where already (long time ago) rented. We also ensure all reviews are published without moderation. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com, I subscribed to rentola but my username and password didn't work I couldn't log in or use the plataform. Point of view make a customer complaint or i reached out to the right.. And grow your business ways to deliver excellent customer service is both a type of job and a demeanour. For 39 smarter, hi Thom, Thanks for your review written so far, and the applies. Experienced issues with the subscription, we facilitate the contact between tenants and landlords, making it to! Where already ( long time ago ) rented like to have the opportunity help... Service is the list of 12 good customer service is a list of good!, you have a 14-day right of cancellation if the purchased product is not used also use our filtering. Subscription, we notify you that you have subscribed to a subscription which is renewed every 28 for. Popular cities your attitude in order to create the best possible experience both. 18 people have written so far, and the same applies to vacant houses touch with customer... Per aver trovato il tempo di scriverci il suo feedback contact help @ rentmoola.com your... Dispiace che non siate soddisfatti del nostro servizio email when new listings that match your search published... Apartments for rent throughout the country, and tap search, hi Thom, Thanks for your review sites! Subscription bill ( 39 ) from the customer service and is rentola customer service concerned one-to-one! Provides to customers contact help @ rentmoola.com with your research criteria matters to us and we would to! 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