Unlike other airlines, even mga big international airlines. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Shameless bastards . Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. I DONT WANT TO FLY WITH THEM EVER AGAIN. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . There is no contact number provided to speak to someone. Very frustrated. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. This blog is designed and arranged by Happtone.com. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). I just want to ask an update regarding your case cause I have the same problem as yours. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Air Asia doesnt appear to understand even basic customer service. Hi! Hi Will, like you, Im still waiting for my refund. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. its sad to hear about that. Desired outcome: Any update regarding your refund request? Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. Al Jazeera Centre for Public Liberties & Human Rights. +[protected]. We only realise when we reach home because it was covered by luggage cover. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. Hi, i already requested the full refund last month. I requested for full refund. It has been days, I havent heard from them, she said. Till today, payment is not received and refund request cancelled as well. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. They closed the case without further explanation. Author [Reference: P4F7NZ], Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. No progress and cant even hold a person who can give a solid answer. A chat box will appear. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. May I ask if it is the Air Asia credit card or your bank credit card? Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. Now, wheres my money?!!! This, he said, was. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. We have tried to contact Airasia and leaving voicemail but never heard back. So frustrating. Ive been following up 20 times and Im so tired of it. Thanks for your comment. they dont intend to refund thats why its hard to contact them . Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. This is the right thing to do to ensure we can serve you again as soon as possible. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? Thank you. Log in Share your photos and videos with others to prove the truth of your words. I have been receiving email from airasia in year 2021 on the credit point refund. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. yes i agree ms. maika . How irresponsible AIR ASIA AIRLINES is. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. AK0010 Looking for answer as well. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. 1. Dear Sir AVA will greet you and present a menu. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. I have the same issue but the status is still in process. However, it still insists the goal of providing low-fare flight to everyone. hnliches Problem wie bei 329 anderen. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. My email : [protected]@gmail.com, Desired outcome: I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. We were given options and we chose a full refund. Its against human rights what they did. They will not refund the money . Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Confirmation Number: S8UUKN If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. Youll be asked if you would like to proceed. Its the code with 6 letters. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. Air Asia has a strict policy that needs to be adhered to. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. Able to use credit account on Airasia flight booking. 2. Dont even dare to purchase from them again . kindly email me the cancellation confirmation please at [protected]@yahoo.com The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Have you heard any official updates from AirAsia? This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. why you can not give our refund? hello.. I hate to wait 9months and until now you did not REFUND ME!. Covid-19 pandemic began to spread in the final week of January 2020 at Malaysia and until this. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. And so i requested for a refund. There is no way to get in touch with them to get refund. Q. I am disabled, blind / visually impaired or have reduced mobility. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! Di ko po alam kung san sa dalawa yung mali. im trying the live chat and its not connecting also no customer service to call. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. - Case id 120478040 - want to cancel and take refund of my booking d552m. Never again would you like to purchase such form this awful airline. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . Source: support.airasia.com. no answers via email. [protected]. Essay, Pages 3 (570 words) Views. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. Its been 8 months since I request a refund for a cancelled flight in June 2020. hi I am edz. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic airasia is a rip off. I have been waiting for their refund for a year now. No compassion for passengers. And i must say talking to that AVA is absolutely useless . Thanks in advance! Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? o One (1) or more guests did not board the flight (s). I want my 5 luggage tomorrow morning in KLIA2 airport. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Its taking them too long to process refund. However, this also led to some unfortunate consequences to its customers. Your email address will not be published. Yosh Dimen is a full-time travel blogger. Same reply all over again stating that Refund is in Process. I requested a refund which I was. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. Thank you na lang? Airasia did not refund my money after they cancelled my flight. Departure scheduled 27th March, 2020. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the I submitted my request last March 3,2020. This complaint was posted by a verified customer. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. AirAsia X Flight Cancellation and No Refund Issue. Hi! Bulok na airline yan. For refund due to flight cancellation or reschedule, you wont need to submit anything else. Tap on the floating AVA button on the lower right corner of your screen. Unable to reach anyone, Desired outcome: With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. He is a Chartered Accountant and was an investment banker. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. We ask them politely to consider but he gave us hard time. It was a bank credit card. - NSTP file pic. Worst flight ever. 6 months and still no refund. It is now May 2022, still In progress. So, nganga na lang? Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients Once again, I kindly request you to cancel my booking and issue full refund immediately. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Submit a complaint and get your issue resolved. Point : 12000 For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. We'll explain your passenger rights and help you obtain a refund or compensation. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. Desired outcome: Air Asia had endured the impact from the high and increasing fuel costs for these years. Thank you. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. Copyright 2022 The Poor Traveler Itinerary Blog. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. yes maika.. walng kwenta yan airline na yan. And it was intact and show no sign of damage untill we undress the cover. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. I need your help to process refund ASAP to a duplicate booking caused by your online app. The customer service rep can only log your concern internally. How long before you will get the full refund? Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. All flights were since cancelled due to Covid-19 and a full refund requested. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. Dont use airasia ever, they are stealers!!! Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. On desktop, you can see AVA right away. Tired of all their BS. 2020 AirAsia Group Berhad. Airasia did not refund my money after they cancelled my flight. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. can I still change it to be refunded to original payment? Any of these may not be reproduced on another blog/website without the author's expressed written consent. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', Ignore it. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. That essentially. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Thank you. This is too stressful. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. . never again. No compassion for passengers. it can only be used by rebooking a flight. Are there any actual stories here of Air Asia refunded a customer? I want my 5 luggage tomorrow morning in KLIA2 airport. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Enter the booking code. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. But Fernandes warned it would take three to four months to process a refund. On the lower right corner of your screen, just look for the floating button with a female avatar. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Its been 6 months. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? Ambitious person and love challenges. Hi Roger, did you get your refund already? They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. However, I still havent received my money as of now. On the next menu, choose AIRASIA NEW REFUND REQUEST. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. From 1st March, AirAsia still offers Penang to Kuching flights with a . My flight was cancel also. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? So can I put all my flights on hold for credit .adise on procedure to do this appreciated. This is illegal and unethical. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. Details as follow: Oh I see. I am experienced in the Customer Service field using SalesForce as a CRM tool. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. . They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. . The guy need more training. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. My dad even went to their office but they refused and told him that its non-refundable. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. Air asia are impossible to contact in any way. Unable to reach anyone Desired outcome: Refund needed. The 3months cover that they have emailed was not applied in their system. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. Tnx. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. Refund after cancelling/rescheduling the flight by AirAsia This will surely increase the credibility of your complaint. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. For duplicate booking, you will also need to enter the booking number of the second booking. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in This is unquestionably a quicker option than waiting in line at a call center. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. They probably never wanted to actually refund it. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Enclosed herewith the photo to proved the damage luggage. In total we received USD1.80 billion in refunds requested by guests since 2020. Refund needed. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. I have been checking my case and the status is just IN PROGRESS. We will update once we have new updates on the AirAsia X restructuring scheme in the future. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. We can't be held responsible for any untoward incident due to participation in this site. Cant seem to find the option in AVA. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. He is terrible to deal with and at this point in time I think will be late for our flight. how many days before i get the refund? This review was chosen algorithmically as the most valued customer feedback. Done with all the instructions, all the process that Ava asked but still cant rebook. Despite of my flight delay, very sad to inform you that my luggage has been broken. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. I would like to ask if you were able to transfer your refund to your debit? I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. I did the same thing as instructed ng AirAsia at ng advice nyo dito. what if I paid thru Cebuana Lhuiller. Follow us on Instagram! If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly