If you have If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. We've also created ourpre-travel checklistto make sure your holiday is one to remember, for all the right reasons! If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. We'll need to let our transfer partner know and there may be additional costs to take these items. What happens if I have an issue with my luggage? If youre travelling to Hurghada (HRG), you will need to purchase a visa to enter Egypt. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. You can find it on the Help page, our Latest Travel Information page or Contact Us page. If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. Can I add any extra bags or sports luggage? Offer only available by phone. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information. Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. Will my hotel room have air conditioning and can I control it? On So, if you need to let us know about any mobility aids that you will be travelling with, or if you believe youll require an adapted vehicle, please get in touch with our team at the earliest opportunity. Where can I find the latest travel advice? If you have any problems during your stay youll be able to contact our On Holiday Support team24/7. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. To find and use your easyJet holidays credit, first make sure you're logged into your account(if you received credit for a previous booking, you will need to login using the email address you gave us when booking that holiday) and head to your credit summary pageto see the amount you have available. Please ensure that your server understands what you are asking for. Unique promo codes If you received a unique promo code by email or any other channel the terms and conditions for that code are provided alongside. Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Intercom: Best Chatbot for Customization. Their online chat is also To get started, login to your account to view your available holiday credit. Maximum one free child per room. For more information, please refer to the latest FCDO advice for Egypt. Drift: Best Sales Chatbot. 13-0 days from departure full charges apply. Step one A user enters a message into an AI chatbot via a channel such as an app, website, or text message or even by speaking on a phone call. Your large cabin bag needs to fit in the overhead locker. The Best Chatbots of 2023. You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. If you apply for a card from this date onwards, you will be issued with a new UK Global Health Insurance Card (GHIC) instead of an EHIC. As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. For information on your rights in case of flight delays, cancellations and denied boarding, please visit this page. Refresh the This information can change more often than you think so its worth checking in closer to your departure date too. Im booking for a number of people / a family should I make separate bookings or book all of us together? Tracking gaining insights and consumer data. That's a promise, All our resources on keeping you and your family safe on holiday. Some seats on board the aircraft are restricted but we show you which ones when booking. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Booking Conditionsapply. Still need help? Prices apply to 2 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. If youre a British passport holder, you wont need a visa for stays of up to three months. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. Where customers are due refunds, weve been able to pay these, on average, in around 10 days from cancellation. We have no control over the contents of those sites or resources. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. If you have a flight only booking with easyJet, please see the airline website for further information. These visas are valid for stays of up to three months. Brands can easily integrate customer support chatbots to cater to simple concerns of prospective customers and pass on the complex issues to customer service agents. If it becomes clear that your holiday wont be able to proceed as you had originally booked, well be in touch as soon as we can to discuss your options. Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. Theres no weight limit, but we do ask that youre able to lift and carry your bag yourself. EasyJet's most recent results suggested it had 111 in unclaimed vouchers. You can find out more information on our delayed, damaged or lost luggage page. What will the check-in and check-out times for my hotel be? If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. Half board this includes two meals a day, normally breakfast and dinner. From our Best Price Guarantee to the flexibility to change plans, youre protected, and thats a promise. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. Chatbot Conversations. Where can I book excursions, tours and activities for while Im on holiday? Some hotels may not be used to catering for special diets and therefore if you have specific requirements, you may find that the choice is limited. If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. When free child places sell out, the current child price will apply. If you want to get the best value from your holiday budget, an all-inclusive holiday is the perfect choice. WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. As a first option, well usually try to find you alternative flight or hotel arrangements, but this may not always be possible. WebAn Easy Way to an easyJet Refund. While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. In many of our hotels, the front desk also receives return transfer details so they may also be able to help. Spend/saving amount is per booking based on the total price and code must be applied on the extras page. If youre on a beach holiday, a transfer will be automatically included. WebChatbots automate workflows and free up employees from repetitive tasks. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - please get in touch with our teambefore you book. Offer may be changed/withdrawn without notice. You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. If you have a question, give our Chatbot a try. Its kept up to date with the answers to our most frequently asked questions. If there's anything it can't answer, or if we need more information, it can connect you to one of our agents between 7:00 - 22:00 daily. Interactive Dashboards To Well apply a discount to the price of your easyJet holidays booking of the difference, plus well give you 5 additional discount per person (excluding infants/free children) meaning you can book with confidence that youll always get the best value with us. To make a payment, simplylogin to your accountand view your booking. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. If you wish to book independently whilst on holiday, you do this at your own risk. Save up to 100 is based on 1 adult and 2 children travelling on the same booking. easyJet holidays Ltd (ABTA Y6633) is ATOL protected (11694). How do I change or cancel my tour/activity booking with Musement? WebOpodo & easyJet : A unique case of chatbots that collaborate | by Karim | Medium Write Sign up Sign In 500 Apologies, but something went wrong on our end. Before you fly with easyJet, you need to check-in online. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. Im 28 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Prices are subject to change. Hotels could also be affected by building work or renovations. Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. We will try to send you a reminder using the contact details we have for the lead name on the booking. I've got a holiday booked over Christmas or New Year - will the food service be different? If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. It's all part of our industry leading easyJet holidays Protection Promise. The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. A dress code may also be in place - make sure you check with your hotel for further details. easyJet holidays do not offer the option to book a hotel only deal. How do I apply for EC261 compensation related to flight disruption? Get in touch with our team, Our easyJet holidays chatbot can help you with a range of questions. This deposit amount is decided by the hotels directly rather than by us. Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . Will I pay extra if Im a single person booking a double room? Alcohol: drink responsibly when on holiday. How will you keep me informed if entry requirements change? Offer can be changed/withdrawn without notice. Have your booking reference to hand, go to the. Subject to change without notice. Please get in touch with our team who can advise on whats possible for your holiday. Yes! The price shown includes a reduction equivalent to one or more free nights stay. If youd prefer to get some advice before booking, you can speak to our teamof travel experts on 0330 551 5165 (Mon Fri 10am - 8pm & Sat - Sun 9am 6pm. To pay off your balance, simplylogin to your accountand view your booking, where youll be able to pay an instalment or the full balance of your holiday. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. Make sure you take a look at our customer safety and wellbeing centre, which weve built to give you the reassurance that our team of experts have made your holiday as safe as possible. Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please dont feed birds or cats or other wildlife. There's a section for you to insert your code under the 'Holiday Price Summary' section at the bottom of the page. Im looking to book a holiday for a group of ten people or more can I do this online? If you have a question about a flight only voucher, please visit the airline help centre. No, unfortunately you can't reduce your luggage allowance for your easyJet holiday. Make sure you get your passport stamped when entering Morocco. Yes, we're a proud member of ABTA! You can now pay in full just 28 days before you travel, giving you flexibility if plans change. Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. What types of transfers can I get on an easyJet holiday? Are there any entry requirements I need to be aware of for my destination? We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. Leave a copy of your travel details with your next of kin or an emergency contact. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a per passenger rescue fee. All holidays are subject to availability. Are transfers included in an easyJet holiday? The platform has a strong focus on conversational chatbots that, although not as easy to build, can give the user a more involved experience. We know how much kids love their Trunki, so they're able to take their Trunki as part of their cabin bag allowance. One easyJet flight from Iceland to the UK made a 360 turn over the North Sea to allow passengers on both sides of the aircraft to see the spectacle. I want to cancel for a cash refund is this possible? To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Electricity: Depending on your location, there may be blackouts. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit. Whats actually included depends on the accommodation that youre staying in, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. Can I get an extension on my balance due date? There may be restrictions at certain times of the day and it may only be available in certain areas of the property. Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while youre abroad. Some countries (such as Portugal) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before allowing the children to leave the country. This can take several hours, so youll need to be patient until clearance is given, but these types of checks rarely take place on departure. 1. Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier. Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience. Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road. Step 1: Identify the purpose of your chatbot Step 2: Decide where you want it to appear Step 3: Choose the chatbot platform Step 4: Design the chatbot conversation in a chatbot editor Step 5: Test your chatbot Step 6: Train your chatbot Step 7: Collect feedback from users Step 8: Monitor chatbot analytics to improve it You can do this by: If youve been issued with a European Health Insurance Card (EHIC) before 1st January 2021, this will continue to be valid until the expiry date. You can find out more about what theyve got to offer here. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. If you wish to go on an excursion whilst on holiday, you do this at your own risk. You need to let us know at time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres). You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. We occasionally make available promotional codes for use on our website (and through our call centre). For most questions or queries, your friendly hotel reception team will be able to help. You will need to leave your room by mid-morning or mid-day on the last day of your holiday. Some hotels may charge for access to the Wi-Fi network or impose usage limits. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. If your hotel advertises sport or watersport activities, these are likely to be payable extra unless stated as being included in an all-inclusive package. Please see the NHS website for further advice about travelling while pregnant. If you have any questions about our flights or managing your flight as well as info on A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait IAG, which Going onto their website, you can try to use a 24/7 chatbot, although that wont be particularly helpful with any complex questions. Prices apply to 7 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. Offer applies to all easyJet holidays with only one adult on the booking from applicable UK airports, subject to availability. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. Ive incurred expenses as a result of flight disruption, how do I make a claim? 3. The can include, but are not limited to, facilities such as air conditioning, Wi-Fi, sports activities among others. Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. Beach & lake holidays also include transfers. As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled. To make your claim, please fill in our EC261 compensation claim form. You can find it on the Help page, our Latest Travel Information page or Contact Us page. I'm flying with one of your partner airlines - where can I learn more about them? Full board plus - this includes three meals a day, your breakfast, lunch and dinner, and typically a glass of wine, beer or soft drink with your meals. Youre able to select your seats for a small fee on a range of flights when booking your holiday online, but on other flights this is only available when you check-in online from 30 days before your departure. If you or one of your party fall ill or have an accident during your holiday, seek medical advice and report it to reception immediately. If youd like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. You can find out more about claiming EC261 compensation here, and expenses as a result of flight disruption here. Can I change the time of my pick-up for my return private transfer? You may be required to wear long trousers whilst dining in certain hotel restaurants, with swimwear not being permitted. How do I know if my hotel is pet-friendly? You can either put your credit towards booking any holiday available on the easyJet holidays website, or towards the balance of an existing booking the choice is yours. If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. If youve booked a transfer, you can see your arrival instructions by, For information about when you'll be picked up by your return transfer, you can find out more. If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. If you need to change the name of someone currently on your holiday booking, please get, Governmental advice and policy is subject to change at short notice and so you should keep checking the, It is your responsibility to ensure that you read, understand and act on the, Following the UK's withdrawal from the EU, you may need to take extra steps when travelling to a European destination. When you arrive, security checks are occasionally carried out on British passport holders who werent born in the UK. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. Uk airports, subject to availability for my destination part of our industry leading easyJet credit. 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Arrive two hours or more after your flights scheduled departure, youll have to cancel a! Hotel is pet-friendly charge for access to the Latest FCDO advice for Egypt control?... On holiday Morocco due to the Latest FCDO advice for Egypt industry leading easyJet credit. All-Inclusive holiday is one to remember, for all the right reasons touch with our partner,. On hotel occupancy Trunki, so they may also be in place - make sure holiday! Need a visa to enter Egypt, give our chatbot a try you ca n't reduce your luggage for...