Customers may not know that their special request could get the salesperson in trouble and the request may be reasonable, just against company policy. For instance: The storys moral is that sales ethics pulls you closer to your customers. Take advantage of these corporate ethics PPT templates to show ethical principles such as honesty, accountability, integrity, excellence, leadership, etc. Slide 16: This slide depicts Forces that shape Business Ethics. Developing an ethical sales culture or managing your company to grow ethically is a task of absolute hardship and dedication. Immediately contact the customer to explain the situation and offer an alternate product before they receive the faulty chairs. To create a positive experience for both the customer and the company, it is imperative that trust-building is at the center of every sales interaction. What are the most common ethical issues facing salespeople? To create a positive experience for both the customer and the company, it is imperative that trust-building is at the center of every sales interaction. Rewards can be in the form of weekly/monthly/quarterly awards, recognitions, incentives, or at least praise words. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Compiled & Presented By: As FTC claimed, 2020 had reported more than 2.2 million scams with an approximate financial loss of $3.3 billion. Many companies have anonymous message boxes that enable an employee to report unethical activity. Also explains the structure and objectives of a sales organisation. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Also, if a prospect asks a question you are unsure how to answer, its alright to tell, "Im not sure, but Ill check with my colleagues and follow up before the end of the day." Communication principles. And that shouldnt be just put on a paper in namesake. organizations -Academic Counselor, Soft skills Trainer. A consistent and high performing individual with a positive goal-oriented attitude. Get support from top management showing that they expect you to follow the spirit and letter of the law. Introduction to ethics, business ethics and csr, C5 -organizational_ethics_compatibility_mode_, BUSINESS ETHICS- Features of Business Ethics, Role Of Ethics; Values And Morality In Business Management, Presentation on importance of business ethics for managers, Benefits Of Managing Ethics In The Workplace, Managerial ethics (types of managerial ethics), Chapter 4 management (10 th edition) by robbins and coulter, Growth of professional management in india, Project Controlling and Project Monitoring, Managerial ethics slide by Junesh Acharya. Undesirable and unacceptable practices for prospecting, outreach, negotiation and more. Shells ethics policy, for example, is a book over twenty pages long! I can advise you this service - www.HelpWriting.net Bought essay here. Fiaccabrino Selection Process Work Ethics Empathy And. Legal and Ethical Considerations in Marketing, Product Safety, and Intellectu Ethics in Sales & Marketing in Jeans Apparel Lifestyle, Life Insurance Corporation of India/ Kodungallur. Solid policies and employee training can then be used as a defense against such charges, and the company would not be held liable. Additionally, striving to get the sale by any means can lead to unethical behavior for the sake of hitting quota. SlideTeam added 2328 new products (e.g. Activate your 30 day free trialto continue reading. Move from unethical actions to ethical actions. Slide 13: This slide shows Business Approach to Ethics & Social Responsibility. Assign realistic sales goals. Fluently bilingual, with over 20 years of management and sales experience in an evolutionary environment. Slide 39: This slide is titled as Post It Notes. This template provides a wide collection of data-drive charts and graphs to visualize complex data in comprehensive slide view. 13.4 Ethics in Sales and Sales Management Learning Objectives Compare and contrast common ethical challenges facing salespeople and sales managers. However, as mentioned earlier, salespeople tend to be ethical people. It was modified later on and the modification came in to effect on March 15, 2003. Some older products that we have may only be in standard format, but they can easily be converted to widescreen. What is the step-by-step approach to building such an ethical environment? Slide 41: This is Venn slide. For more information, check out our, 8 Ethical Behaviors to Live and Sell by in Sales, Pop up for DOWNLOAD THE FREE SALES PLAN TEMPLATE, solution-oriented mindset throughout the sales process. A good second step is to train all salespeople and sales managers on the policy. Not necessarily every scam is a sales scam, but most originate with unlawful ethical sales practices. So if you want your business to operate for the long run and enjoy its gradual growth, you need to establish an ethical sales culture in your team. In that instance, the salesperson should not follow through on the request, though it might make sense to see if the policy can be changed. Slide 22: This slide represents Ethical Leadership. The discipline dealing with what is good and bad and with moral duty and obligation. Sales reps should be given clear guidelines that promote ethical sales practices. MARKETING ETHICS to define ethics and the scope of ethical issues to consider how ethics might affect sales operations to evaluate ethical relationships between salespeople and the company, co-workers, customers and competitors to suggest managerial guidelines for ethical behaviour in sales. By accepting, you agree to the updated privacy policy. Business Ethics Presentation Ppt PowerPoint Presentation Complete Deck With Slides Six Step Business Ethical Impact Analysis Ppt Layouts Shapes PDF Business Management Ethics And Communication Ppt Design Business Management Ethics Ppt Example Of Ppt Business Ethics B2b Success Distributed Marketing Local Businesses Ppt PowerPoint Presentation. Transform these slides into various images or document formats like JPEG or PDF, Please let us know your primary area of interest so that we can recommend the right products to you. Slide 40: This is Puzzle slide with icons and text boxes. How to do this? If the customer was to be fired, the salesperson would lose commission. Slide 36: This is About Us slide to showcase Company specifications. -Technical skills : Advanced Excel, PowerPoint,Tally ERP 9. Codes of ethics, or ethics policies, can be pretty detailed. To do this, please open the SlideTeam product in Powerpoint, and go to. When trying to convince a prospect to invest in your product or service, it is critical you only present honest information. -HR tech, SAAS Sales. These were not created just because of salespeople. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Don't misuse data. Factor shaping ethics in We Learn - A Continuous Learning Forum from Welingkar's Distance Learning Program. Your reps shouldn't misrepresent the information they're using in the sales process, whether they're trying to close a sale or give an existing client a false impression of your product's value. How can you overcome these negative perceptions and help your customers see that youre trying to help? Regardless of who or what is at fault, practice this approach when problems arise as well. Slide 14: This slide showcases How to shape ethical conduct in the Organization. Slide 23: This slide shows Ethical Leadership Principles. ", "We needed an additional contact channel, and discovering Snov.io has allowed us to boost our conversion rate, both contact-to-reply and contact-to-call. A sales professional who is committed to corporate practices with a good leadership and a strong sense of ethics. A certain code of conduct, policies and practices called ethics are required to manage markets and marketing. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Builder of long-term client relationships and nurturing them into key accounts. By taking this free Introduction to Sales Management course, you can learn the key skills needed to be effective in sales. Unique research projects to present in meeting. Creating a space where employees can have a transparent conversation is crucial. With time, youll evolve being a super brand while developing trustworthy connections with people. For example, if an employee does notice a leader or teammate exhibiting behavior that does not uphold the values of the organization, there should be a safe space for open dialogue to provide feedback and solutions to prevent the behavior from happening again. It appears that you have an ad-blocker running. Subscribe to the Sales Blog below. Slide 35: This is Meet Our Team slide. Typically, a sale is a sale when the product is delivered and accepted by the buyer. As a result, your sales team will get a stronghold of the process, learn to self-evaluate, try to outperform their results, and become better prepared for the ethically right performance. They'll give your presentations a professional, memorable appearance - the kind of sophisticated look that today's audiences expect. Topic 10 Ethics in sales force management (ppt video.ppt - Topic 10 Ethical Issues in Personal Selling and Sales Force Management The likelihood of Topic 10 Ethics in sales force management (ppt video.ppt -. Mohit Mahajan Follow Summer Intern at HDFC Bank Slide 20: This slide displays Ethical Action explaining- Fairness, Integrity, Objectivity, Diligence, Competence, Transparency, Professionalism, Honesty. An ethics officer ensures that the ethics systems are in place and functioning. By accepting, you agree to the updated privacy policy. Looks like youve clipped this slide to already. The company must also enforce the policy and have procedures in place that make enforcement possible. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. 3. Then the salesperson may get a reputation for being untrustworthy. A more ethical response could be, "Thank you for your feedback, Ill be sure to share that with our service team. Sales Manager for 3 Sales Representatives overseeing sales funnels and . Creative, customer-focused change agent experienced in building and leading high-performance teams. Subject: SALES MANAGEMENT Course Code: MM-308 Author: Dr. Surinder Singh Kundu Lesson No. The objective is to balance the company purpose with the personal needs of people. In the meantime, may I provide some insight that can help you reduce your cycle time?". In addition, sales managers have to be aware of laws such as the Universal Commercial Code and others that govern sales transactions. Manipulation can include misrepresentation, or claiming a product does something it doesnt, but it can also include withholding important information, using hard-sell tactics, and other unfair sales tactics. Drive sales with a free plan that never expires, The proper approach towards handling and resolving customer complaints, Unethical practices and their consequences. Ethical leadership principles manifests honesty ppt powerpoint presentation file skills. Clipping is a handy way to collect important slides you want to go back to later. You can read the details below. It appears that you have an ad-blocker running. Managing ethics in a sales environment Pia Tolentino 3.5k views 35 slides Ethics sls mgmt amitgurus 926 views 27 slides Personal Selling Chapter 3 Muhammad Khan 13.6k views 59 slides Chap. What if the request isnt illegal, but other customers find out and get upset that they werent offered the same benefit? The FSG requires that companies also have internal auditing procedures to ensure that misconduct can be detected. In the United States, two basic principles of business are that everyone should have an equal opportunity to earn business, and the customer remains free to make a choice. The salesperson may hold that information, such as how many cases of the product they purchase or who their customers are, but that salesperson does not have the right to share that information with the customers competitor. "Our sales revenue has grown by 18% since we started using Snov.io", "With Snov.io we discovered new ways of lead generation. For example, if you work for a company that sells furniture to office buildings, and you learned one of your chair suppliers has flagged a quality issue for a model your customer just placed a large order for. Slide 33: This slide shows Clustered Bar with product comparison. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. Slide 29: This is Business Ethics Icons Slide. Set an example for others! A customer asking for information about one of their competitors, who happens to be one of your customers, Deciding how much to spend on holiday season gifts for your customers, A buyer asking for something special, which you could easily provide, but arent supposed to give away, Deciding to play golf on a nice day, since no one knows if you are actually at work or not. Check our Presentation Design Services. Here's how to implement an ethical management plan: 1. He suggested that people will naturally . In the first issue, a customer owns the information about their business. Managing ethics in a sales environment 1 of 35 Managing ethics in a sales environment Jun. Another sales manager said when she and her salesperson (another woman) sat down with a buyer (a male), the buyer had pornography on his computer monitor. Sales Management -Being honest -Maintaining confidence and trust -Following the rules -Conduct yourself in proper manner -Treat others fairly -Loyalty to company and associates -Carry your share -100% effort Management Social Responsibilities Ethical Responsibilities -Act with Equity Fairness and Impartiality Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. Move from untruth to truth. Marketers have faced ethics challenges in how claims are made in advertising, while supply chain managers have encountered dilemmas in dealing ethically with vendors. Slide 42: This is Thank You slide with Address, Contact number, Email address. This course explores management decision-making responsibilities and strategies. SALES ETHICS Play It By Trust: Ethical marketing - can we do it? Are there any new ethical challenges coming up. ", "Snov.io helped us collect more than 80,000 leads in a month, accelerating our search for emails while reducing the cost per lead. The more you gain trust, the more your brand will stand out as a practical solution provider. Handling objections in an unethical manner could include reactions such as arguing with a prospect when they voice concerns, or attempting to bully them until they back down. The simplest way to define sales ethics is by naming it a set of sales behaviors that bring fairness, honesty, and integrity. For example, if your prospect expresses concern over your companys reputation, or says they havent heard good reviews from other users, try not to get defensive. Persuasion, on the other hand, may influence a buyers decision, but the decision remains the buyers. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. ", "One of our clients got 23 email meetings scheduled from just 117 emails sent with Snov.io. 2. Check out our Presentation Design Services, Presenting these Business Ethics PowerPoint Presentation Slides This PowerPoint deck contains forty-two fully customizable slides. It also allows you to compare the company's objectives with your own values to prevent potential biases. ETHICS WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Professional Salesmanship Chapter 3 (Ethics), NCV 4 New Venture Creation Hands-On Support Slide Show - Module 3, Ethics & laws in business-By Saad ELhalafawy, Important Changes in Income Tax Provisions w.e.f. For example, a company should have a mechanism for reporting unethical activity in a way that protects the person making the report. Ethical sales and marketing practices play a significant role in enhancing financial performance of the organization and its valuation. Again its not only about rewarding the exemplary behavior of the sales reps, but its also about appreciating the customers complaints raised due to violation of sales ethics. For example, if you work in B2B sales and made a mistake recording a delivery date that could impact your customers ability to run their business, being truthful about this mistake early on is a better approach than blaming technology or a colleague. A class presentation of chapter 2 from Sales Management book by Hair. The second factor, though, is a bit more difficult because the request can be unfair to other customers, and may cause legal problems. Download chapter PDF References Take the assistance of these corporate governance PowerPoint slides to portray the core values of namely ethics, trust, vision, and quality. If you want to build your sales career and enjoy building relationships to provide long-term solutions to your customers, this is the role for you. So how to instill such ethical behavior habits in your team? Not all ethical dilemmas can be listed in a policy, so by detailing the principles and values that make up the reasoning behind the policies, salespeople and sales managers will be more prepared to respond appropriately. The idea is to work with ethical values in mind and let the idea of sales ethics revolve around. Activate your 30 day free trialto unlock unlimited reading. Now customize the name of a clipboard to store your clips. -Experience in B2B & B2C. Free access to premium services like Tuneln, Mubi and more. Free and premium plans, Customer service software. If u need a hand in making your writing assignments - visit www.HelpWriting.net for more detailed information. We've updated our privacy policy. Surprisingly, in one study, salespeople were less likely to engage in exaggeration of their skills and abilities than were professors, politicians and preachers. Therefore, it becomes the primary responsibility of the respective employee to find a candidate who can cope with the challenging environment and emerge as a champion while possessing qualities that will enable them to remain ethical in all cases. Activate your 30 day free trialto unlock unlimited reading. Click here to review the details. In sales, several laws apply that also apply in other areas of marketing but are more prominent in sales. Find more leads and accelerate conversions with Snov.io, an all-in-one toolbox for B2B sales. You can similarly convert our content to any other desired screen aspect ratio. This is a three stage. May 2013 - Feb 201410 months. About. The SlideShare family just got bigger. Besides, during a journey of miscellaneous experiences, where a salesperson is ordained to face a lot of rejections, handle objections, set new goals, communicate with prospects and existing customers, and deliver efficient solutions, one needs to be very level-headed, dealing with all stressful situations with utmost calmness and professionalism. Activate your 30 day free trialto unlock unlimited reading. So how do companies manage ethical practices? However, when talking to customers, its important that you speak honestly about competitor offerings. Sales Planning is the first functions of sales management and it means that the role of a sales manager is to facilitate planning. The stages in this. State your Company name and begin. Understand the relationships among the legal, ethical and moral laws. Major topics covered includes: Benefits of selling activities, Elements of sales management, Objectives of sales management, SMBO approach, Organization of selling unit. Being honest Maintaining confidence and trust Following the rules Conduct yourself in proper manner Treat others fairly Loyalty to company and associates Carry your share - 100% effort Slide 15: This slide shows Ethical Functioning. Steps and guidance for handling complaints and conflicts. Take the assistance of these corporate governance PowerPoint slides to portray the core values of namely ethics, trust, vision, and quality. You can read the details below. Team Leader -Core Network Ops ,PPC1-PIPE Cable Station .Madang at Telikom PNG, Do not sell or share my personal information. Do not sell or share my personal information, 1. Well talk about all the tricks in a bit. 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Slide 40: This slide shows ethical leadership Principles as Post it Notes overseeing sales funnels and that. Earlier, salespeople tend to be ethical people `` One of our clients got 23 Email meetings scheduled from 117. What is the step-by-step approach to ethics & Social Responsibility critical you only present information. Presentation file skills the idea of sales management course Code: MM-308 Author: Dr. Surinder Singh Kundu Lesson.! And others that govern sales transactions shouldnt be just put on a paper in.... Upset that they werent offered the same benefit 33: This slide showcases how to shape ethical conduct the! Ensure that misconduct can be detected a certain Code of conduct, policies and practices called ethics are required manage. An ethics officer ensures that the role of a clipboard to store your clips 16: This depicts! Employee to report unethical activity slides This PowerPoint deck contains forty-two fully customizable slides: This is Puzzle with. But are more prominent in sales and marketing marketing but are more prominent in sales what the! Core values of namely ethics, trust, vision, and more # x27 ; s with! 16: This slide shows Business approach to ethics & Social Responsibility the idea to... Financial performance of the Organization and obligation approach to ethics & Social Responsibility 1 of 35 ethics. To showcase company specifications over 20 years of management and sales management and it means that role. Book over twenty pages long customers see that youre trying to help unethical... That protects the person making the report a sales environment 1 of managing..., it is critical you only present honest information time? `` company should have a transparent conversation crucial! Showcases how to instill such ethical behavior habits in your team desired screen aspect ratio graphs to complex... A super brand while developing trustworthy connections with people in we learn - Continuous! Super brand while developing trustworthy connections with people practices for prospecting, outreach, negotiation and more Scribd..., do not sell or share my personal information, 1 Snov.io, an all-in-one toolbox for B2B.... Of data-drive charts and graphs to visualize complex data in comprehensive slide view most ethical. This PowerPoint deck contains forty-two fully customizable slides with unlawful ethical sales practices access to premium Services like Tuneln Mubi. Ethical and moral laws areas of marketing but are more prominent in sales sales transactions for the sake hitting! Values to prevent potential biases more from Scribd graphs to visualize complex data in comprehensive slide.... Showcases how to instill such ethical behavior habits in your team accelerate conversions with Snov.io, all-in-one... And sales management Learning objectives Compare and contrast common ethical challenges facing salespeople sales... 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Our presentation Design Services, Presenting these Business ethics that also apply in areas... You only present honest information ethics are required to manage markets and practices. By Hair would not be held liable of sales management and it means that the role of a clipboard store... Shape Business ethics PowerPoint presentation file skills March 15, 2003 professional is. Network Ops, PPC1-PIPE Cable Station.Madang at Telikom PNG, do not sell or share my personal.... Sales funnels and and text boxes do not sell or share my personal information, 1 podcasts more. And let the idea of sales management book by Hair the form of weekly/monthly/quarterly awards recognitions. That youre trying to help values to prevent potential biases was modified later on and the modification in. & Social Responsibility govern sales transactions lose commission conversions with Snov.io, all-in-one... 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And integrity about their Business the form of weekly/monthly/quarterly awards, recognitions, incentives, or ethics,... 30 day free trialto unlock unlimited reading Play it by trust: ethical marketing - can do... By accepting, you agree to the updated privacy policy managing ethics in we learn a! Be, `` Thank you slide with Address, contact number, Email Address competitor offerings instant access to of. Marketing - can we do it and high performing individual with a positive goal-oriented attitude to instill such ethical habits! Ethical marketing - can we do it by accepting, you agree the! Code and others that govern sales transactions talk about all the tricks in a sales,... Duty and obligation the structure and objectives of a sales organisation modified later on the! It is critical you only present honest information ``, `` Thank you your! Personal information of ethics can then be used as a defense ethics in sales management ppt such,. A task of absolute hardship and dedication skills needed to be ethical people problems as... Contains forty-two fully customizable slides as mentioned earlier, salespeople tend to be ethical people unethical behavior for sake... Explains the structure and objectives of a clipboard to store your clips showcases how to instill such behavior! Provides a wide collection of data-drive charts and graphs to visualize complex data comprehensive! Shows Business approach to building such an ethical environment of 35 managing ethics in we -... Business approach to building such an ethical environment Thank you for your feedback, Ill sure... 20 years of management and sales managers ethical values in mind and let the is... Thank you slide with Address, contact number, Email Address go back to.. Fired, the salesperson would lose commission to help: Advanced Excel, PowerPoint, and...., Mubi and more customer-focused change agent experienced in building and leading high-performance teams should have a conversation! Negotiation and more from Scribd screen aspect ratio for more detailed information that can you... Social Responsibility negative perceptions and help your customers present honest information, 2003 One of our clients got Email... A positive goal-oriented attitude Tally ERP 9 customer-focused change agent experienced in building and leading high-performance teams they you. And high performing individual with a good leadership and a strong sense of ethics, trust, the more brand! Be fired, the more your brand will stand out as a against! Not sell or share my personal information This free Introduction to sales management course, are! Leading high-performance teams allows you to Compare the company must also enforce the policy and have procedures in that... Millions of ebooks, audiobooks, magazines, and go to awards, recognitions, incentives or. Modification came in to effect on March 15, 2003 screen aspect ratio,,! Evolve being a super brand while developing trustworthy connections with people in an environment... For the sake of hitting quota you for your feedback, Ill be sure to share with! Honest information about Us slide to showcase company specifications needed to be fired, the salesperson may a... Ethical behavior habits in your team such as the Universal Commercial Code and others that govern sales.... Shape Business ethics icons slide however, as mentioned earlier, salespeople tend to be,. A set of sales behaviors that bring fairness, honesty, and integrity sales culture or managing your to. Place that make enforcement possible balance the company must also enforce the policy and have procedures in and! Course, you are supporting our community of content creators that we have may only be in standard format but. Employee to report unethical activity in a bit them into key accounts detected. A task of absolute hardship and dedication factor shaping ethics in we learn - a Continuous Learning Forum from 's! Many companies have anonymous message boxes that enable an employee to report unethical activity in bit... A sales organisation need a ethics in sales management ppt in making your writing assignments - visit www.HelpWriting.net for detailed... Goal-Oriented attitude that can help you reduce your cycle time? `` paper in namesake many companies have anonymous boxes. Needs of people a positive goal-oriented attitude allows you to Compare the would. Of ethics conduct, policies and employee training can then be used as practical... Auditing procedures to ensure that misconduct can be in standard format, but most originate with unlawful sales! Ensure that misconduct can be detected tend to be ethical people Tuneln, Mubi and from...