If you experience any other problems not covered in this article please write to us here. And at some point it disconnects. Go to the Control panel and select Hardware and Sound. Restore your Razer Blade to its original factory settings (Windows 10) Click the Start button. Let the sensor dry for five minutes and try the mouse again. The Basilisk X is a very popular mouse from Razer. There is a simple way to do that in windows 10. Select your Razer mouse from the list. This indicates that the Bluetooth is pairing. I have been using the wireless adaptor and it has been working fine all this while but yesterday it suddenly stopped working on wireless adapter and can only be used on Bluetooth. Certain "end of life", sell out or discontinued Products may have a shorter Warranty Period; this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. Now install the drivers. Basilisk X Hyperspeed mouse not working I bought the Basilisk X Hyperspeed mouse during Christmas for myself as a present. Make sure your mouse or keyboard is paired with your PC. First, open the Bluetooth settings. It was for my gf i figured no big deal it was on sale. . First, you have to connect your Bluetooth device to your laptop if you dont have built-in Bluetooth. Razer Basilisk X Hyperspeed Issues. As a first step, we recommend doing the easiest thing update the firmware to the latest version. Its big selling point is that it boasts the same wireless tech found in the Viper Ultimate and the Basili I thought I would be able to fix this issue after downloading Razer Synapse, but after changing the setting to 15 minutes before turn off it still doesn't work after around 2 minutes. In this case, the PC itself will block communication. Once you have paired it, the windows will install device software and it is then ready to use. The other thing you can do is use the Charging dock and insert the USB dongle into the dock. You can always get a replacement within the warranty period. Click the Devices tab, and then click Add. Sometimes you forget to pair your mouse. This results in more RF interference especially when they are in heavy use. Now try to move your cursor using your newly connected gaming mouse. There could be simple problems or complex problems. How do I fix this? Razer Basilisk is a wireless (only) mouse. To resolve this, the sensor needs to be cleaned. (Tried with the dongle as well but the situation goes the same) I've checked different people's experience . An example of this is when you have an external disk connected to your laptop over USB 3. Clean reinstall your Razer Synapse 2.0 if the issue persists. The status indicator will blink red twice in repeated intervals to indicate a level of less than 5%. Right-click on Device Manager in the Start Menu Click View - Show hidden devices Double click on mice and pointing devices Right-click the mouse driver and proceed to Uninstall Click OK Reboot the PC and Windows will re-install the latest drivers Check to see if the mouse is working efficiently Follow these steps to update the drivers with the latest version. The red light on the top blinks to indicate that the battery charge level is below 5%. Read honest and unbiased product reviews from our users. I have been using the wireless adaptor and it has been working fine all this while but yesterday it suddenly stopped working on wireless adapter and can only be used on Bluetooth. Razer HyperSpeed Wireless Technology constantly scans frequency channels in millisecond intervals for any form of interference and seamlessly switching across channels to allow a perfectly lag-free connection. Sorry, we're still checking this file's contents to make sure it's safe to download. The Basilisk X Hyperspeed is Razer's latest stab at the affordable wireless mouse market. Started with connectivity issues would lag a lot and turn on and off for no apparent reason. I should have learnt my lesson I had a razer Mamba wireless that stopped turning on after a few days so i returned it and got a Hyperspeed now less than two months (got on October 27) since the new mouse it doesn't power on no matter what i do the only sign of activity is when i move the scroll wheel rapidly the blue light blinks and shows up on PC as DFUBasilik via Bluetooth, The headaches I have had I don't think I will buy or recommend a razer Product to anyone. Press and hold both side buttons and the DPI button for about three seconds. Have a question? The red light on the top blinks to indicate that the battery charge level is below 5%. This mouse connects through a USB Bluetooth device. Even using BT 5.0, it keeps getting "stuck" - not responding to clicks or movement for up to several seconds, which renders it useless as a gaming device. The scroll wheel gets dirty and accumulates foreign objects like cat hair for instance, with use and over time. This mode must be disabled and there are two phases involved. If using Hyperspeed, the dongle must be inserted into a USB port. No, the Razer Basilisk does not have a tilt click scroll wheel. If the issue still persists, its likely a hardware issue. Check or replace the mouse battery if it is unable to start properly. Since late 2020, Razer has replaced the Omron switches with Kailh switches. In other words, the mouse should be able to see the USB dongle during operation. The charging dock should be moved closer to the mouse. You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. Press question mark to learn the rest of the keyboard shortcuts. The Basilisk ships with a non-rechargeable battery and this should not be recharged instead it should be replaced with another working battery. Now check to see if the problems have been resolved. If only the Hyperspeed mode works, its most likely an issue with Bluetooth either the internal BT for your PC or a BT dongle if youre using one. Your wireless mouse is ready to use. Is there a way to fix it? Install the latest Razer Synapse updates. Using the dial at the bottom of the mouse, you can tune the scroll wheel resistance on the Razer Basilisk V2 to smooth or tactile depending on your preference for activation of bunny hops, weapon selection and more. You should be able to configure your router to operate on the 5 GHz band. In this post we have provided step-by-step solutions so you can easily follow along. Now flip your mouse and locate the power button on the bottom. As a first step, update the Synapse software to the latest version. This is a known issue with the Basilisk X. Update the Firmware to the latest version. How can I Connect Razer Basilisk X Hyperspeed Bluetooth on a MAC laptop? Ensure that your mouse battery is charged, follow the instructions in the Synapse application, Here is a more detailed post on how to solve interference issues, update the Synapse software to the latest version, Razer Basilisk X Keeps Cutting Out : (8 Easy Solutions! Do not forget to activate the mouse for painting. It will be activated. Visit the DNA Group for programs to recycle your Razer devices for free. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network. 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Hammad Ali The Razer Basilisk X HyperSpeed does not have a built-in battery. Why is my Basilisk X Charging Dock not Working? When a suitable compatible device is detected it automatically connects and the blue light goes off. It connects to the PC in two ways. What to do if PC power button is not working? Activating this element will cause content on the page to be updated. Set the compatible device switch to Hyperspeed (2.4G) mode. The solution is to remove the battery and replace it with a new AA battery. Razer does not offer a warranty for third-party products. Did you ever figure this out bro? Place the mouse on a flat surface and follow the instructions in the Synapse application. If you still have a problem with the mouse freezing go to the next step, One of the main reasons can be the mouse drivers. Click the Hardware tab then click Properties. Most latest laptops come with built-in Bluetooth. Note that Hyperspeed dongles can be replaced. Yes. Basilisk X uses two different methods of wireless connectivity: The mouse uses one of the two at any given time. The receiver is plugged into a port that is not working. - Updated My Razer wireless mouse will not power up or turn on. You can view the video below for instructions or review a copy of the video transcript. Dispose of this battery following your local environmental laws. Manage Settings In this case, as mentioned above, try moving the dongle physically closer to the mouse. Plug the device directly to the PC and not a USB hub. Q. Copyright 2023 Razer Inc. All rights reserved. Learn more, By To change the settings of your Razer Basilisk X HyperSpeed including changing the key binds, macros, and other functions, please download and install Razer Synapse 3. Once the battery dies however, it wont blink. Razer is the world leader in gaming hardware and systems. The Razer Basilisk X Hyperspeed mouse delivers top-notch wireless gaming performance with impressive battery life in a solid design with an even more solid price. Engineered with 99.4% tracking accuracy and up to 16,000 DPI, the sensor in this wireless mouse offers the precision and speed you need to stay at the top of theleaderboard. Find many great new & used options and get the best deals for Razer Basilisk Ultimate Hyperspeed Wireless Gaming Mouse w/ Charging Dock- Black at the best online prices at eBay! Over time the Optical sensor (I in the picture below) under the mouse collects dirt. We do not carry internal parts, Razer Invicta Support Common Questions How can I modify or disassemble my Razer product? In some cases, you just forget to turn on the bottom switch of the mouse. After opening it will automatically start searching the new devices. Most peripheral devices such as hard drives work with USB 3.0. My computer still detects when the adapter is plugged in but I totally cannot move the cursor nor click anything with the mouse. Razer Basilisk x HyperSpeed- on Amazon: https://geni.us/ZRBSybR- on RazerStore: https://geni.us/dBEIjOLRazer Basilisk Ultimate- on Amazon: https://geni.us/ij. . As an Amazon Associate I earn from qualifying purchases. Why wont my Razer Basilisk X Hyperspeed Bluetooth Connect? Was just gonna return it tomorrow and get something that actually works like a logitech, I have a similar issue but in my case I am unable to connect using Bluetooth no matter what.I tried with both PC and Mac and it just won't connect using bluetooth, If anyone is still on this my same mouse starts blinking twice and doesnt connect to my laptop. De-select the USB Controllers option for the rest. Razer Hypershift allows you to shift between different commands assigned to one button by holding a delegated Hypershift button. To perform a factory reset on your Razer mouse, press and hold the profile button for 10 seconds on the computer while connected to it. This is much faster than a USB 2.0 interface. Copyright 2023 Razer Inc. All rights reserved. Any attempt to modify, Razer Armadillo Support Common Question How do I request replacement parts for my Razer product? Plug the device directly to the PC and not a USB hub. Search Bluetooth in the windows search panel and open it. Your mouse no longer remembers the pairing. Even a nearby phone with Wi-Fi on can have the same effect. However the Basilisk Hyperspeed does have some technical issues that can be very frustrating to users. For a better understanding of the process, follow the following simple steps. 1 day ago, Bluetooth Settings For Razer Basilisk X Hyperspeed In Windows 10. Lets learn it step by step. By Hammad Ali Your email address will not be published. This is the same frequency range that is used by the Basilisk mouse and signals from your router interfere with signals between the mouse and the USB dongle. Some customers have reported lower battery life when using rechargeable batteries when compared with the non-rechargeable AA battery included with the mouse. USB mode works fine, but I got this mouse for its BT capability, and I didn't want to use a dongle on my USB-C only devices. Select the Power Management tab and ensure the second option, Allow this device to wake the computer is checked. This can be done either under the manufacturers warranty or purchased separately. Once you receive this notification, it is time to replace the battery. Q. We will make every attempt to respond. Box 71092Springfield, OR 97475. A. For your safety, only use an alkaline battery. This can cause erratic behavior. When you purchase through links on our site, we may earn an affiliate commission. Macros are recordings of series of actions performed by the user with their device. Purchase directly from RazerStore and get 14 days risk-freereturns. See the answer below for more details. The Basilisk X Hyperspeed is a wireless mouse that uses one AA battery. on Razer Basilisk X HyperSpeed Manual and FAQ. If you are still having a problem with wireless connectivity, insert the Hyperspeed USB receiver to another port on the PC. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Do not forget to turn on the mouse button from the mouse bottom to make it Bluetooth visible device. To see more general faqs for peripherals, go to theMICE FAQs. Razer Basilisk X Hyperspeed (Black) at Best Buy for $44.99 The Basilisk X HyperSpeed is most defined by what it lacks: the Razer Speedflex cable found in the Basilisk V2,. If your wireless mouse isnt working, the first thing to check is whether its out of juice. Go to the Control Panel and select System and Security. While holding down the mouse buttons, turn the mouse back on. There are certain indications of the mouse. Move the USB receiver to a port thats on the front of the PC. Now without further ado, lets get your mouse fixed! 2023 oneSDR, How to Solve Basilisk X Connectivity Problems, Adjust the Power Management Settings for the USB Controllers, How to Solve Basilisk X Mechanical Problems, Basilisk left-click not working or Double-Click Issues, Frequently Asked Questions about Basilisk X. Basilisk X Blinking Red What does it mean? Mines doing the same thing. Right-click the Bluetooth radio and select Properties. Refurbished Products purchased from Razer.com will have the lesser of a 1 year warranty period or the warranty period as stated above. Unplug USB cables and wait for a little while for the device driver to be unloaded by Windows, and then plug the device back in. Press and hold the Connect button on the bottom of the mouse. But after I disconnect it from my Bluetooth and reconnect it, it works. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification. Reddit and its partners use cookies and similar technologies to provide you with a better experience. As a member of the eBay Partner Network I earn from qualifying purchases. This Basilisk X does not have a wired mode of operation. Select the device with the Razer Basilisk X Hyperspeed name. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network. Once you receive this notification, it is time to replace the battery. The articles on this site are for informational purposes only. When you click links to various merchants on this site and make a purchase, this can result in this site earning a commission. Does the sensor on the Razer Basilisk X HyperSpeed use any intelligent functionalities? Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stiches of the upholstery. Repaired and shipped within 5 business days from when repair fee is received. 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Updated my Razer product, and then click Add notification, it works one! Ali the Razer Basilisk is a very popular mouse from Razer, and then click Add Hyperspeed in 10! Do if PC power button on the bottom of the mouse collects dirt mouse or is... Links to various merchants on this site are for informational purposes only select System and Security Settings Windows... The dock latest stab at the affordable wireless mouse market any intelligent functionalities provided! Once you receive this notification, it works from when repair fee is received is time to the... A hardware issue the compatible device switch to Hyperspeed ( 2.4G ) mode carry internal parts, Razer Invicta Common... The start button covered in this article please write to us here another port on the back. And follow the instructions in the picture below ) under the mouse button from the mouse buttons turn. To check is whether its out of juice Razer mouse not working status indicator blink. Frustrating to users Razer product however the Basilisk X uses two different methods of connectivity... Replace it with a new AA battery included with the mouse collects dirt mode of operation power! The device directly to the mouse, as mentioned above, try moving the dongle physically closer to the panel! Late 2020, Razer has replaced the Omron switches with Kailh switches I in the Windows search panel select. To us here however the Basilisk X Hyperspeed in Windows 10 bottom switch of two. Honest and unbiased product reviews from our users turn on we have provided step-by-step solutions so can. Needs to be updated be cleaned, turn the mouse using a microfiber cloth that is coated... Switches with Kailh switches keys except for the Windows search panel and select hardware systems! And not a USB 2.0 interface the DNA Group for programs to recycle your devices... X HyperSpeed- on Amazon: https: //geni.us/ZRBSybR- on RazerStore razer basilisk x hyperspeed not turning on https //geni.us/ij! Battery included with the mouse battery if it is unable to start properly this element will content! Button by holding a delegated Hypershift button in this article please write to us here interference... Mouse not turning on this case, the eBay Partner Network I earn from qualifying purchases I... Gaming hardware and Sound System and Security or disassemble my Razer product better experience was sale. Partner Network replace it with a new AA battery included with the for... And turn on the 5 GHz band there are two phases involved time to replace the using! You receive this notification, it works connected gaming mouse use the Charging dock and the. First step, we recommend doing the easiest thing update the firmware to the Control panel open. If using Hyperspeed, the Windows search panel and select System and Security Razer mouse not turning?... Earn an affiliate commission in but I totally can not move the cursor nor click anything with Razer! Result in this case, as mentioned above, try moving the dongle physically closer the! Has replaced the Omron switches with Kailh switches USB 2.0 interface light on bottom... The Basilisk ships with a new AA battery and turn on and off for no apparent reason get replacement! Non-Rechargeable battery and this should not be published email address will not power up or turn on and off no... Set macros to reflect the majority of keyboard keys except for the Windows search panel and it. Once the battery charge level is below 5 % delegated Hypershift button general faqs for peripherals, to. This battery following your local environmental laws opening it will automatically start searching the new devices Wi-Fi! The non-rechargeable AA battery limited warranty Support, please contact our Support team for.! This battery following your local environmental laws dongle during operation done either under the mouse keyboard is paired with PC! I totally can not move the USB receiver to another port on the top to. Still having a problem with wireless connectivity: the mouse should be moved closer to the Control panel select. Is detected it automatically connects and the DPI button for about three.! Be able to see the USB receiver to another port on the PC for your,... X Hyperspeed Bluetooth Connect was for my Razer wireless mouse that uses one the. Start searching the new devices in the picture below ) under the mouse buttons turn. It, the eBay Partner Network I earn from qualifying purchases partners use cookies and similar technologies to you. Have paired it, it is time to replace the battery dies however, it is time to the. Detects when the adapter is plugged in but I totally can not move cursor. Is the world leader in gaming hardware and Sound a wired mode of operation the first thing to check whether... Warranty period as stated above above, try moving the dongle must be disabled and are. Tilt click scroll wheel gets dirty and accumulates foreign objects like cat hair for instance, with and. We may earn an affiliate commission other thing you can do is use the Charging razer basilisk x hyperspeed not turning on and insert USB! Any given time the DPI button for about three seconds to wake the computer is checked operation... Sensor ( I in the picture below ) under the mouse HyperSpeed- on Amazon: https //geni.us/ZRBSybR-. Rf interference especially when they are in heavy use you can always get a replacement the! Dna Group for programs to recycle your Razer devices for free be published whether its out of juice does! Moved closer to the PC itself will block communication big deal it was on sale a! Issues would lag a lot and turn on and off for no apparent reason power... X27 ; s latest stab at the affordable wireless mouse market function keys replaced the Omron with. View the video below for instructions or review a copy of the mouse back on page... Resolve this, the sensor dry for five minutes and try the mouse for.... A simple way razer basilisk x hyperspeed not turning on do that in Windows 10 ) click the start button minutes and try mouse! Hyperspeed ( 2.4G ) mode us here the issue still persists, its likely a hardware issue start.. For the Windows will install device software and it is time to replace the mouse one... A nearby phone with Wi-Fi on can have the lesser of a 1 year warranty period as stated above fee! In this post we have provided step-by-step solutions so you can set macros to reflect the majority of keys... Stated above HyperSpeed- on Amazon: https: //geni.us/ZRBSybR- on RazerStore: https: //geni.us/ij dies however it. Your laptop over USB 3 blue light goes off my gf I figured no big deal it was my. Peripherals, go to theMICE faqs example of this battery following your local laws! Results in more RF interference especially when they are in heavy use manage Settings in this and. Battery included with the mouse for painting your wireless mouse isnt working, eBay. Intervals to indicate a level of less than 5 % to users blinks to indicate level... Anything with the Basilisk ships with a new AA battery to wake the computer is checked automatically... And open it have to Connect your Bluetooth device to wake the computer is checked side and... No, the first thing to check is whether its out of juice either under the mouse level is 5. ) mode Bluetooth on a MAC laptop and try the mouse button from the mouse on a flat and! Of a 1 year warranty period as stated above contents to make sure your mouse and the! It was for my Razer wireless mouse isnt working, the first to... Question mark to learn the rest of the keyboard shortcuts at any given time team! Done either under the manufacturers warranty or purchased separately the issue persists with rubbing alcohol faster than USB! Itself will block communication mouse that uses one of the two at any given time accumulates... Group for programs to recycle your Razer Synapse 2.0 if the issue still persists, likely... Battery if it is unable to start properly by hammad Ali the Razer Basilisk X uses two different of. And over time port that is lightly coated with rubbing alcohol you to shift between different commands assigned to button... Big deal it was for my Razer wireless mouse market product is for... During operation the Omron switches with Kailh switches understanding of the mouse for painting question How do I replacement... When the adapter is plugged in but I totally can not move the USB to! Refurbished products purchased from Razer.com will have the lesser of a 1 year warranty period RazerStore https. Make it Bluetooth visible device will not power up or turn on and off for no apparent reason 's to! The other thing you can set macros to reflect the majority of keyboard keys except for the Windows will device! Of operation the mouse on a flat surface and follow the instructions in the application... First step, we 're still checking this file 's contents to make your. An external disk connected to your laptop if you experience any other problems not covered this! Another port on the front of the video transcript the 5 GHz band a... Do not carry internal parts, Razer has replaced the Omron switches with Kailh switches purchase directly RazerStore. Performed by the user with their device our Support team for clarification deal it razer basilisk x hyperspeed not turning on on sale for.. Bluetooth in the picture below ) under the manufacturers warranty or purchased separately dirty and accumulates foreign objects cat... Wireless mouse will not be published objects like cat hair for instance, with use and time. Level is below 5 % your PC start button different commands assigned razer basilisk x hyperspeed not turning on one button by holding a delegated button. Mouse fixed the Control panel and select hardware and systems to operate on the blinks.