Alena is a professional writer, editor and manager with a lifelong passion for helping others live well. Medical Reviewers confirm the content is thorough and accurate, reflecting the latest evidence-based research. You can remain anonymous with your therapist if you prefer. BetterHelp doesnt work directly with insurance providers, but their payment plans are relatively affordable and straightforward. It offers counseling through online messaging, live chat, and video and phone sessions. You can learn more about how we ensure our content is accurate and current by reading our. MediaRadar calculates estimated spend for the digital, print and national television campaigns that we identify using proprietary algorithms based on medium and advertisement type. You only need to enter your first name or nickname at this stage. If youre dissatisfied with your counselor, you can change therapists as many times as you like until you find one that better suits your needs. Along with BetterHelp, there are other online therapy services that offer services that could better align with your needs. Calm: How Do These Meditation Apps Compare? Theres also a 7-day free trial option so you can test online therapy before committing to any subscription. A users testimony on the BBB website says, You get exactly what you pay for. BetterHelp does not take insurance, and clients pay out of pocket. Neither the site nor its therapists will submit claims for you, and although its FAQ page says you are welcome to try to get reimbursed yourself, it notes that services offered using this site are generally not covered by health insurance, Medicare or Medicaid. Its unclear how the services between Brightside and BetterHelp differ enough to allow one to take insurance and the other not to. As a result, many people experiencing mental health issues turned to online therapy platforms like BetterHelp. Founded in 2013 and headquartered in Mountain View, California, BetterHelp markets itself as the largest online counseling platform in the world. She opted for a video call, which she notes was very straightforward to use and similar to any other Zoom or G-Chat room Ive been in., For her initial appointment with her therapist, they met for an hour. We collected information from the companies themselves via questionnaires, interviewed therapists working at each company, and asked industry experts for their take on particular aspects of each company. Heres a bit more info on our integrity policy: BetterHelp offers therapy services online. However, if youre experiencing deep depression, suicidal thoughts or symptoms of a serious mental illness, its important to seek in-person therapy with a qualified mental health professional. I received a notification via email and on the desktop platform, she says. Plus 13 Best Services for 2023, 7 Tips for Finding a Culturally Competent Therapist from Someone Who's Been There, 10 Best Places for Guided Meditation Online, The Top 9 Online Psychiatry Services for 2023, people without insurance (or who dont have mental health coverage) who are looking for an affordable way to access 24/7 mental health care, people looking for a per-appointment (not subscription) virtual service, $65$129 per week for therapy; $249 for initial psychiatry and $125 for follow-up sessions, people looking for 24/7 counseling that might be covered by insurance and that you can access via video, phone, or chat, insurance accepted, but limited mental health professionals, people who prefer to chat with a therapist only through text, anxiety, stress, relationship issues, depression, LGBTQIA+ counseling, and grief counseling, your eating habits, including alcohol consumption, how you prefer to communicate with your therapist. Once matched with a therapist based on your responses, you can start messaging your therapist at any time. (2016). Compared to other popular online therapy sites and the typical cost of traditional, in-person therapy, BetterHelp falls on the lower end of the spectrum when it comes to price, which is important for those looking to find a more affordable form of therapy. Just 25% of therapists who apply are accepted to practice through BetterHelp, according to the company. It found that 37.8% of participants had improved significantly, 62% had a partial response, and 19.8% were classified as being in remission after receiving therapy from BetterHelp for 3 months. Since theres no commuting for online therapy, it tends to be easier to fit into clients schedules than in-person therapy. The BetterHelp app received 4.8 stars from more than 67,300 reviews on the App Store. Any additional services offered are unique to that online therapy website. BetterHelp makes professional therapy available anywhere through a computer, tablet, or smartphone. A 2022 review of 20 clinical trials comparing teletherapy to in-person therapy shows the promise of telehealth. Commissions we earn from partner links on this page do not affect our opinions or evaluations. The site is top-notch in terms of navigation, has an incredibly quick turnaround from sign-up to first appointment, and you can message your therapist anytime. Insurance covers both its therapy and psychiatry services. BetterHelp includes an online journal thats yours and yours alone. If you dont like waiting hours for a response, you can schedule a live chat session with your counselor. Some people may prefer the experience of working with a therapist in person. BetterHelp is known for its extremely widespread, ethically questionable advertising techniques, which have played an important and controversial role in getting BetterHelp the large market presence it enjoys today. They have a number of concerning privacy and security practices that we and others have reported like sending data to Facebook and sharing data widely with third parties. Often the most challenging part of beginning therapy is finding a therapist. See which other premium units they bought. Your . After completing a survey that consisted of questions about herself, what she was looking to accomplish in therapy, and her current mental state, she was also able to list out preferences she looks for in a therapist. Behavioral Health: Patient Access, Provider Claims Payment, and the Effects of the COVID-19 Pandemic. While our team of, Best Hearing Aids for Severe Hearing Loss. Although we found BetterHelp to have a faster turn-around and a larger pool of therapists, Brightsides therapists had a uniform, results-driven approach, and we felt their sessions to be more focused and productive. Here are some quick facts about BetterHelp: Heres a summary of the pros and cons of getting therapy through BetterHelp. Once youve verified your account, BetterHelp will ask you what issues youd like your therapist to have experience with. (2021). If youd like to share your information with a third party, you first have to notify your therapist. For personal advice, please consult with a medical professional. Talkspace and BetterHelp both offer online access to trained therapists for a wide range of mental health services. Theres often a reduced fee for qualifying clients, which might include: Health insurance, Medicare, or Medicaid dont generally cover the cost of therapy from BetterHelp. Here are six types of therapy and the benefits of each. Depending on what youre looking for, BetterHelp offers counseling for individuals, couples, or families. Independent online reviews on BetterHelp are overall strongly positive. Combined with the anytime messaging feature, it does make it much easier to contact your therapist, and gives you more options for scheduling when youre busysuch as if you need to squeeze in a phone session while commuting or a live chat session during your childs soccer practice. However, I am just one personsome people might prefer BetterHelps more relaxed, client-led standard of therapy. Clients who live in remote areas or who have limited mobility or limited access to transportation may be more motivated to participate in online therapy, Zadeh says. Overall, I would rate my experience with BetterHelp as excellent. BetterHelps databases are encrypted and scrambled and become unusable should a third party interfere with them. In addition, therapists must have received certification from the professional board in their state, which requires standard education, exams, and practice. BetterHelp markets itself as the world's largest online therapy service with nearly 2 million users, according to its website. BetterHelp counseling services arent generally covered by health insurance, Medicare or Medicaid. Virtual support systems can make it easier to take care of your mental health. A huge part of Betterhelp's advertising strategy has been the use of influencer marketing. Unlike me, our users slightly preferred BetterHelp over Brightside: 87% of BetterHelp users rated the sites therapist qualifications from good to excellent, while 86% of Brightside users did the same. Plus, get 20% off your first month. For instance, BetterHelp gives clients the option to communicate with a therapist via messaging several days a week, in addition to a virtual live therapy session. The reviews about BetterHelps services on Trustpilot are as positive and appreciative as the ones on BBB. My therapist was skilled, empathetic and competent. Our website services, content, and products are for informational purposes only. You can remain anonymous with your therapist. At this writing, out of 4,100 reviews on Trustpilot, 84% of BetterHelp users rated the service as excellent, and 9% rated their experience as bad. This usually had to do with the reviewers personal experience with their therapist. The BetterHelp platform was easy to navigate, and I enjoyed my therapy experience. At BetterHelp, video sessions are hosted from inside BetterHelps site or app; Brightside uses Zoom to host video sessions. Although they appear similar, there are a few functional differences between the two sites, particularly in the member portals. Submissions should come only from actors, their parent/legal guardian or casting agency. BetterHelp counseling prices range from $60 to $90 a week based on your location, and you can select a payment plan with recurring weekly, monthly or quarterly payments. She is a former investigative reporter with more than 25 years of experience as a journalist and writer. *Please note: When we say basics in the services offered column, we are grouping anxiety, stress, relationship issues, depression, LGBTQIA+ counseling, and grief counseling together. Lastly, if youre experiencing life threatening thoughts or conditions, online therapy is not the best option for you. Whats more, 75% of Brightside users said they would be likely or very likely to recommend the service to a friend, while 77% of BetterHelp users said the same thing. Rachel Goldman, PhD FTOS, is a licensed psychologist, clinical assistant professor, speaker, wellness expert specializing ineating behaviors, stress management, and health behavior change. It wont be visible to anyone else unless you choose to share it. That being said, since online therapists are distant from the client, it may be difficult to respond immediately or effectively when a crisis situation or tragedy happens. Talkspace Review: Features, Benefits, Costs, and More, What Is Video Therapy? With online therapy, a therapist can observe less of their clients body language when in a session. Learn more about how they compare. Or, therapists may list a less well-known modality, such as client-centered therapy or psychodynamic therapy as their primary clinical approach. Submit ONCE per commercial, and allow 48 to 72 hours for your request to be processed. With BetterHelp, if you do not cancel within 24 hours, you will not be allowed to reschedule. They offer a variety of different services, and their monthly membership payment plan is flexible so you can cancel anytime. Headquartered in California, BetterHelp has treated nearly 3.2 million people since its founding. She received a free trial of the platform to test it out, but she says that shell continue to use it for a few different reasons. A psychiatry session costs $249 for the initial visit, followed by $125 for each subsequent session. Last medically reviewed on February 6, 2023. Read our comparison of BetterHelp and Talkspace. Hannah Owens is the Mental Health/General Health Editor for performance marketing at Verywell. The conversations are saved in the chat room, so youre free to reflect and reread whenever youd like. All Rights Reserved. Brightsides plan includes a structured course of self-care video lessons on the basic tenets of CBT, while BetterHelp includes messaging with your therapist at anytime. By Mary X. Dennis Once youve been matched with a counselor, you can immediately start messaging them in a private and secure chat room. Similarly, a 2017 review of studies by the Department of Veterans Affairs found that therapy for post-traumatic stress disorder (PTSD) was just as effective via videoconference as in person. If you are covered, Brightside is likely going to be the more affordable option. Your portals dropdown menu has a dedicated tab labeled change therapist, and the process is completely automated: you click the selection, confirm, and you become a free agent. As a Product Manager at BetterHelp, you'll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding . 2023 Dotdash Media, Inc. All rights reserved. BetterHelp allows customers to change therapists at any time and as many times as they find necessary. Psych Central only shows you brands and products that we stand behind. These therapy sessions also cater to children and teens between ages 10 and 17 with the consent of their guardian or parent. Not too far behind, 69% of Brightside users felt the same way. For more in-depth information, continue reading. While this may influence where their products or services appear on our site, it in no way affects our ratings, which are based on thorough research, solid methodologies and expert advice. . I felt my therapist was an excellent counselor and a good match for the issues that brought me to therapy. BetterHelp therapists will not diagnose conditions. We follow an advertising policy ensuring that sponsors and business partners never influence our content. BetterHelp Rakes in $1B in 2022, as Teladoc Plans to Integrate Behavioral Health into Its Chronic Care Strategy - Behavioral Health Business Digital Health BetterHelp Rakes in $1B in 2022, as Teladoc Plans to Integrate Behavioral Health into Its Chronic Care Strategy By Laura Lovett | January 9, 2023 Porapak Apichodilok BetterHelp is a reputable online teletherapy platform thats been vetted against our business and medical standards. I had a hard time finding a therapist in my city, and I decided to give BetterHelp a try after seeing advertisements. BetterHelp's live chat sessions are hosted from inside the app or site; Brightside does not offer live chat sessions. We dont publish any health content until our. McLean SA, et al. No more waiting days, weeks or even months to find a therapist. We do not offer individual medical advice, diagnosis or treatment plans. BetterHelp - Get Started & Sign-Up Today Help us match you to the right therapist Please fill out this short questionnaire to provide some background information about you and the issues you'd like to deal with in therapy. Depression is tough to deal with on its own and advice telling you to fake your emotions, cheer up, or simply "snap out of it" doesn't make your condition any better. Youll be asked for your credit card information at this time, or you can apply for financial aid. The Forbes Health editorial team is independent and objective. With Brightside, you can also message your therapist, but the messaging platform is intended for scheduling and service issues rather than therapy itself. Both Brightside and BetterHelp offer only individual therapy, although BetterHelps homepage has links to its couples and teen therapy sister sites. We researched news about both companies, including any controversy around prescriptions or advertising, investor and performance news, and company history. Still, keep in mind that BetterHelp initially matches you with a therapist and doesnt allow you to choose from several options right from the start. This includes eating disorders and substance use disorders. If youre interested in trying BetterHelp, you can get started here. According to BetterHelp, getting paired with a therapist takes about 24 hours or less. A 2016 review of high quality studies found that internet-delivered CBT sessions with a therapist reduced various anxiety symptoms at least as much and sometimes more than in-person CBT sessions with a therapist. While traditional therapy offers the quiet comfort of facial expressions and affirmations, in todays tech-centric world, even that can be closely mimicked through BetterHelps live video sessions. A subscription to BetterHelp ranges from $60 to $90 a week. After reaching out via online message and not getting a response for three days (it was a weekend), I called the company on Monday, and had to wait on hold, and then go through a 10-minute process over the phone that eventually sent a link to my portal that allowed me to browse options for a new therapist. BetterHelp counseling prices range from $60 to $90 a week based on your location, and you can select a payment plan with recurring weekly, monthly or quarterly payments. 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