And, they said, 'Everything was good to go. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. 6. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. ! But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . NONESENCE.? CEO Approval. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Press J to jump to the feed. Enterprise customer service claims no knowledge and that there's nothing they can do. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. I will not paid the total sum of this bill. You have added a huge list of repairs that is 1.5 pages long. Enterprises damage claim looked a little suspicious. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Scammers must have access to their database wild. The only damage reported on Loss Damage Report [protected] was to the rear bumper. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Fair, that is their right. HOW WE WORK Need help collecting a debt? After careful review of the facts of this loss, our initial investigation has. Latin America & Caribbean Car Rental Locations. In this case, Enterprise would hold $260 on the renter's card. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. Angrily, Unfortunately, for me both employees were no longer employees of enterprise. kopj, thank you for your comments. When deciding whether or not to purchase CDW, you may wish to check . Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. I drive to Enterprise, speak with the Branch Manger, he brushes me off. Just passing the word! A valid claim needs to be properly documented. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. This material may not be published, broadcast, rewritten, or redistributed. There is no one to call (they don't answer the phone. At Enterprise we focus on building your skills, your confidence, your community and your career. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Inwhich I had to deny all claims and had to go through a testimony. You would have remembered signing that document, wouldn't. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. Their response Look all over the car and write down any damage you see, no matter how small. You can update your choices at any time in your settings. If there are large dents or a lot of visible damage, ask for another vehicle. Terms apply. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. We offer exotic vehicles in certain locations as well. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Sign in. Refer to your own auto insurance policy for details on your coverage. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. Questions before, during or after your rental? Company reviews. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. Was given the green light, everything looked good. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Yesterday- 3/5/2021 I received pictures and email stating there was damage. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. Can you help me get this claim dropped? Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? They let may know I had a bag in my car and then said neverminded. No car rental company will rent to you without a major credit card. The complaint has been investigated and resolved to the customers satisfaction. Press question mark to learn the rest of the keyboard shortcuts. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Same thing is happening to us. Hopefully all will be worked out good. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. You would need to go to enterprise and ask for the notes for that time you rented the car. Enterprise (800) 307-6666 3. close alert. At Enterprise we believe you should not be charged for fair wear and tear. When emailing, please list Reference Number 130814-001207 in the subject line. Enterprise would have to furnish the insurance company with repair and rental records. The only repair that was completed to the vehicle was to the rear bumper. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Thank you in advance for your cooperation. This is the process you need to follow. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. We only process claims in the way we are trained to. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Make sure the adjuster has a copy of the letter. Hello fellow travelers. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Great down to earth management that listens and cares. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Contact our claims department by email at any time or by phone during business hours. I was astounded at this news because we had not damaged the vehicle. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Enterprise Damage Recovery Unit. However, it fooled her and she was on the phone in a flash. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. If you have an opinion you wish to share for publication, send . Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Get more information about renting a car after an accident. I though it was fraud so I ignored it. The company`s registered agent is C T CORPORATION SYSTEM . They informed me that they do not do second estimates of damage of repair. I would agree this is still in the wild and being explored. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. I will fight my claim! You would be able to take advantage of these lower rates. Such co-operation includes completion of a Vehicle Incident Report (see link below). They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). 3.3 out of 5 stars. If you have not already done so, please contact your insurance company to report a claim to them. I needed a new vehicle so went to Morrow, GA to purchase a new car. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. You would have remembered signing that document, wouldnt you? During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Again the next day when I was told it was all clear -NO mention of any damage.? The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Theres just one problem: There was no damage on her car. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. I list the names, numbers and email addresses of. Yes. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? All we did was pick it up. But you say you had after pictures of the car that show no damage (good job!) ! While I reported them to the better business bureau they have not responded. Learn more in our Cookie Policy. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. The complaint has been investigated and resolved to the customer's satisfaction. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. Standard letter. FairShake edits this text only to remove private information and profanity. Q: I recently rented a car from Enterprise. FYI: This scam is still going on. Sarah Baker, Culpeper, Virginia. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! NEWS. Save time, money and reduce the stress of your commute. Cons. The next day I called and I was told that everything checked CLEAR. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Of course not. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. We are following up with the company for a possible resolution. I will be paying out of pocket. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. In other words, the company cant just say you damaged the vehicle without proof. 2:10. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. The complaint has been investigated and resolved to the customers satisfaction. Just deny the claims when DRU calls you. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. The other driver who hit them had rented the car from Enterprise. I will not paid the total sum of this bill. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Their response it below that (with some interjections from me in []. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. In general, the BBB West Florida branch counts over 135 complaints. Enterprise dropped its claim. Submit a complaint and get your issue resolved. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Carol H. Share your photos and videos with others to prove the truth of your words. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Scam alert! He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. Senior . At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Did you get a call or text from 352-313-4600? Thanks for your email. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. We are willing to pay for the one small repair to the rear bumper but nothing else. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. DRU states, they are not able to close the claim. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Brought the car back, no issues. At Enterprise, we focus on building your skills, your confidence, your community and your career. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". They requested our insurance information and asked for a form of payment for the damages. The email is in fact a DRU email. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. 4. Discover jobs. The person demanded us to pay $1, 325.38 for a damage claimed. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. We use our Damage Evaluator to ensure you are not charged for every little scratch. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Yes. I rented a vehicle in Columbus, Ga. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. Occasionally having to contact insurance companies to . Latin America & Caribbean Car Rental Locations. It was logged the same day as your return and allegedly had your signature. Share your photos and videos with others to prove the truth of your words. Was given back my $50.) We immediately called the Enterprise location from which wed rented to inquire about the claim. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Questions before, during or after your rental? Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Posting comments is now limited to subscribers only. This review was chosen algorithmically as the most valued customer feedback. We got the same letter today. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. I just received a similar letter 2 weeks ago. Employers / Post Job. The person demanded us to pay $1, 325.38 for a damage claimed. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. English; Espaol; Available 24/7. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. 2023 Enterprise Holdings, Inc. All Rights Reserved. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. According to the AG's Office, the damage category has a broad definition. It looks as if you tried to appeal this to Enterprise, with no luck. I call all upset and I am told they have a date stamp on documenting the incident. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). Please select a topic below so we can provide the best assistance. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. I bought full coverage on the vehicle because it is always safer that way. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. Select Accept to consent or Reject to decline non-essential cookies for this use. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. iii. Fort Collins, Colorado Area. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. My insurance company calls me asking what accident I was involved in. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! They also leave an email DRU1@ehi.com. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. Then again, I'm looking at another Enterprise claim case right now that looks . I was recently in an accident with a renter and they caused an accident. Now the messy part. Talk to us. Learn more about rental reimbursement coverage. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. You'll learn how to be part of a team and how to succeed. This button displays the currently selected search type. Gainesville Loves the Gators kicks off August 27; To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. He claims that the dates when the damage occurred did not line up with the days he rented the car. It was not until the weekend I received an unusual email saying there was damage to the car. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." It is alarming to see so many responding to this post! Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Whats going on? Thought it was a scam (clearly we all know, it is). Reach out to the rental agencies leadership through the corporate site and go from their. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. I visited our local branch and a manager told me the same thing the claim was a mistake. Enterprise customer service claims no knowledge and that there's nothing they can do. They're awesome! Will I need a deposit? Chad. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. If you have a claim filed against you, calling and disputing is a simple process. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. . Experience our exotic collection. Hello all concerned. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Cushy Desk Job. They charge that card for damage. They informed me, those two days, have passed now. Plus Your Points is back! We have answers! I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. I copied anyone I could from higher ups in the company. Copyright 2021 Scripps Media, Inc. All rights reserved. What does Rental Reimbursement typically not cover? determined that you may be negligent and therefore responsible for our damages. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Was this insurance fraud, as you suspect? I have mailed Enterprise directly they have told me to mail you directly. is the chief advocacy officer for Elliott Advocacy. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. Enterprise's damage claim looked a little suspicious. I recently rented a car from Enterprise. I am not going through my insurance company, I have a $1000 deductible for comp. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. loonydan42 5 yr. ago. Don't delay! Branch or ERS will create an Incident Report. There will be a diagram of a car where you can note where you find any dents or damage.
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