Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. The Amazon Gift Card is subject toAmazons terms and conditions. Company No. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. Copyright 2023 Trainline.com Limited and its affiliated companies. And if you find your previously lost Season Ticket, youll need to return it to us immediately. Itll make your future bookings speedier. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. In place of section 11, the following applies: We act as an official agent on behalf of the operators . Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. Help us improve this article with your feedback. ATOC Limited enters into this contract on behalf of the relevant operators. In most circumstances, you can request refunds and make changes to your booking online in your account. It should not have waited for you to . Home. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. Is ARBITRATIONS AND COURT ACTIONS DIFFER. You can find our Paris office at 20 rue Saint-Georges. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Now click on Add another email address or mobile number option. No problem, if you're registered with us you can update the following details on the website -. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. STEP 1: Log-in to your Online Account. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. STEP 4: Search for new tickets. Did you find it helpful? Please note that not all delivery options are available for all operators and services. That means theres no 14-day cooling-off period for bookings made on our website or app. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. Holding (s) in Company. Open Outlook and select File from the top menu bar. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. This includes National Rail, London Underground, DLR and London Trams. Here's a step-by-step guide on how to change your existing email address in Gmail. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. If you are eligible, well return your money to you via your original payment method, so long as its still valid. If you are interested in a career at Trainline, please click here. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. Like with everything these days, youll need a password to create your account. Thats one less thing to have to remember! You can get these from most train stations. Phone number to dial +44-0871-244-1545. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA The following provision contained in Section 9.5. You can cancel your existing booking and buy a new one." If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. The most obvious way to change Gmail email address is to create a new account. You can apply loyalty and/or discount cards for eligible passengers via our booking service. Via our highly rated website and mobile app, people can . Discovery in arbitration is also limited in accord with AAA rules. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. Answer. Select "Add Account" and then input your old email address. A Senior Railcard gives you 1/3 off rail fares across Britain. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. Travelcard Season Tickets are also valid on most London Bus services. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. Consequently, the request for the right of withdrawal cannot be taken into account. No Comments; daze practice 3rd grade pdf 0; 0. td bank employee handbook . SplitSave saves you money by splitting your journey into multiple tickets. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. All child fares are subject to a 1 minimum fare at all times. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. Department you're calling Customer Service. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. Full cancellation for journeys outside of the UK. Already ordered tickets for delivery? We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. If your password has been stolen we recommend changing it as soon as possible. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. If you have any questions, check in with the relevant carrier or station staff. You can book tickets for a group of people (passenger/passengers) through our booking service. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. UK next day delivery We use Royal Mail Special Delivery. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Updated on: 22 Feb 2023 10:31 PST. Click "Your info" on the top navigation bar. Expand that section and select 'Change date/time' or 'Refund tickets'. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. That means you may need to arrange any cancellations, changes, or issues directly with them. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. Sorry we couldn't be helpful. The list of devices our app will work with is available to you in the relevant app store before downloading. Trainline should have informed you about your canceled train trip. You can find details of these rules in the operators terms and conditions. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. Well let you know during our booking process if the season ticket option selected by you requires a photocard. The Network Railcard discount applies to Standard class only. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. All rights reserved. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. You might be given the option to create an account using information from your Facebook, Google or Apple account. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. 14. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. Mobile Tickets are available on certain routes and youll need our app. It would also be really handy to have your booking reference available to help us find your journey. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. Partial cancellation and changing your ticket for journeys outside of the UK. Copyright Trainline.com Limited and its affiliated companies. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. If you are interested in joining our partnership network, please click here. Youre responsible for any fraudulent use of your eticket. Call us between 08:00 and 12:00 CET Monday to Friday. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. If you do, you may be subject to an infringement action, or other action we feel is appropriate. You can travel anytime on weekends and public holidays. The Promo Code is subject to Trainlines terms and conditions (9.5). If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. But Trainline, his. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). all Off-Peak Returns). A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). CLASS ACTION AND JURY TRIAL WAIVERS. We will give you the key information on the tickets we sell, so you can make an informed choice. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. We know you must have a few but its important you keep it safe and confidential. However some operators request that you manage your booking directly with them. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. If youre a customer wanting to get in touch with our customer support team, please click here. You can manage your UK coach booking with National Express through us. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. Leicestershire, DE12 7DS. Call-back available NO. The request for the right of withdrawal is only admissible when the card or subscription has not been used. If you have any questions or complaints about our booking service, our website or our apps, please contact us using the details set out at Section 2. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. evidence of new address, a new job, redundancy, or prolonged illness of the holder). Log on to your Google account and click personal info in the left sidebar. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat The time when off-peak services start can vary by station. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Youll need to sign for the tickets upon delivery. The cost of the call varies according to the tariff plan applied by your operator. Yes The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Please see our dedicated pagefor more information. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Call us between 08:00 and 22:00 UK time any day of the week. You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. About Us; Staff; Camps; Scuba. But Trainline, his ticket agency, charges him a $43 ticket change fee. 1. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. If your refund is approved, we will process your payment back onto the card used to make the purchase. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. Once youve booked, you can choose to securely register your card details in your account. Same train, same route - just more tickets. 1. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. 5. Calls from outside the UK may cost more. Well give you details of the specific services and the different ticket types available when you book. Average wait. How can I change my personal details if I am an online Railcard customer. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. Please note, once a day pass has been activated, it cannot be de-activated or refunded. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. All child fares are subject to a 1 minimum fare at all times. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. National Rail Enquiries. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. Cancelling/refunding your ticket for European coach journeys. Then, click on the my account icon and select "My account" 3. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. See also information about Railcards here. On the right pane click on the pencil icon in the Contact section. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. Customer Relations Team. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. You will need a credit or debit card and a valid email address. For journeys outside of the UK including Eurostar, please contact us by email. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. From here select the details you want to update from the left hand side. VAT number: 791 7261 06. One Railcard will be issued for up to two people aged 16 years or over. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Or is any of the information above inaccurate? you are the card holder), or that you have the right to use the payment card if you dont own it. trainline account change email London, England, United Kingdom. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. We are not responsible for any loss or damage that is not foreseeable. Please go to "Manage my Railcard" on the website homepage to log in to your account. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. 2 views | 334 similar | 0 following. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid.
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